Field Service Manager

Schneider Electric; Halford CP; On-site; GBP 85,000 - 95,000; Full time

Benefits offered by this job

Bonus Scheme

28 Days Annual Leave + Public Holidays

Pension Scheme

Employee Share Ownership Programme

Health & Wellbeing Support

Gym Flex

Internal mobility opportunities

Discounts

Job summary

Schneider Electric in the United Kingdom is seeking a Field Service Manager to lead a team of Field Service Engineers, drive performance and ensure safe, high-quality service delivery across the region. You will coach engineers, manage customer relationships, monitor KPIs and collaborate with service delivery teams to optimise deployment and profitability while upholding HSE standards.

The role requires strong leadership, excellent English communication, and a willingness to travel as needed to

Qualifications

• Proven experience leading a field service team.
• Relevant engineering or electrical qualification.
• Strong people-management and coaching skills.
• Experience managing operational performance with KPIs.

Responsibilities

• Lead, coach and develop a team of Field Service Engineers.
• Support relationships with key customers.
• Monitor customer satisfaction and service quality.
• Track KPIs and improve performance and efficiency.
• Coordinate out-of-hours coverage across the region.
• Ensure adherence to HSE policies and safety.
• Identify development needs and succession planning.
• Address variations between planned and actual hours.
• Identify additional customer needs and service opportunities.

Skills

Field service management

People leadership

Customer focus

KPI management

English communication

Driving licence

Analytical skills

Education

Engineering or electrical qualification

Job description

Field Service Manager - (internal job title Manager II, Service Representative) Location - United Kingdom

We are looking for a Field Service Manager to lead a team of experienced Field Service Engineers and drive operational performance across the region. You will take responsibility for the day-to-day performance, development and engagement of your team, ensuring our engineers are deployed effectively, work safely and consistently deliver a high-quality service to our customers. Working closely with the Field Service Operations Manager and wider service delivery teams, you will focus on people leadership, customer satisfaction, operational efficiency and profitable growth.

What will you do?

• Lead, coach and develop a team of experienced Field Service Engineers, creating a high-performing and engaged team.
• Support the Field Service Operations Manager in building strong relationships with key customers.
• Monitor customer satisfaction feedback and identify opportunities to improve service quality and team performance.
• Monitor operational KPIs and take action to improve performance, productivity and efficiency.
• Work closely with service delivery teams to ensure engineers are effectively deployed and customer commitments are met.
• Maintain visibility of the skills and capabilities within your team, identifying development and training requirements.
• Support career development and succession planning across the engineering team.
• Lead the adoption of field service processes, systems and continuous improvement initiatives.
• Manage team variable costs and support the delivery of profitable service operations.
• Ensure health and safety remains the team's highest priority, driving adherence to company HSE policies, safe working practices and site requirements.
• Carry out HSE audits at customer sites and support the team with safety briefings, risk assessments and reporting.
• Coordinate out-of-hours engineering coverage across the region and provide management support when required.
• Act as the first point of management escalation for operational and technical issues encountered by the engineering team.
• Work with delivery teams to identify and manage variations between planned and actual engineering hours.
• Encourage the team to identify additional customer needs and service opportunities, supporting lead generation and sales growth.
• Work with approved subcontractors where required to address skills gaps or provide additional engineering capacity.

What are we looking for?

You will have previous experience within a field service, engineering service or similar customer-facing technical environment, combined with proven experience leading and developing people. You do not need to be the technical expert in every area. What is important is your ability to lead an experienced engineering team, make sound operational decisions and work effectively with customers and internal stakeholders.

We would also like you to have:

• Proven experience managing or leading a team within a field service, engineering or technical service environment.
• A relevant engineering or electrical qualification, or equivalent industry experience.
• Strong people-management, coaching and development skills.
• Experience managing operational performance and working with KPIs.
• A strong customer focus and experience building productive customer relationships.
• Good analytical and problem-solving skills.
• Confidence communicating with and influencing stakeholders at different levels.
• The ability to manage competing priorities within a busy operational environment.
• Strong written and verbal English.
• A full driving licence.

What we offer you:

Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.

For this UK based position, the expected pay range is GBP 83, - GBP , per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United Kingdom. Our pay ranges are determined by the local market.

Diversity & Inclusion

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.

Our Total Rewards

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, and confidential counseling for life’s challenges. Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future. Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow. Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace. Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

Why join us

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – application details are available on the company site.

€40 billion global revenue +9% organic growth + employees in + countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.

Field Service Manager • Telford, United Kingdom

This position will be posted until filled.