Field Service Manager

Schneider Electric; Ledston; On-site; GBP 83,000 - 100,000; Full time

Benefits offered by this job

Pension scheme

Employee share ownership programme

Health & wellbeing support

Job summary

Schneider Electric in Leeds, United Kingdom, is seeking a Field Service Manager (Manager II, Service Representative) to lead a team of experienced Field Service Engineers, deploy them effectively, and deliver high-quality service to customers.

You will drive performance, safety, and profitability, manage KPIs, customer relationships, training, and continuous improvement, and work with cross-functional teams to grow service operations while upholding Schneider Electric's values.

Qualifications

• Experience leading field service engineers or similar teams.
• Strong operational mindset with KPI tracking and improvement.
• Excellent communication with customers and stakeholders.

Responsibilities

• Lead and develop a field service team to achieve high performance.
• Monitor KPIs and drive service quality, productivity and efficiency.
• Prioritise health and safety, audits, and safe working practices at sites.
• Foster strong customer relationships and coordinate with service delivery teams.

Skills

People leadership

KPI management

Customer focus

Health & Safety

English proficiency

Driving licence

Education

Engineering qualification

Job description

Field Service Manager - (internal job title Manager II, Service Representative) Location - United Kingdom We are looking for a Field Service Manager to lead a team of experienced Field Service Engineers and drive operational performance across the region. You will take responsibility for the day-to-day performance, development and engagement of your team, ensuring our engineers are deployed effectively, work safely and consistently deliver a high-quality service to our customers. Working closely with the Field Service Operations Manager and wider service delivery teams, you will focus on people leadership, customer satisfaction, operational efficiency and profitable growth. What will you do? Lead, coach and develop a team of experienced Field Service Engineers, creating a high-performing and engaged team. Support the Field Service Operations Manager in building strong relationships with key customers. Monitor customer satisfaction feedback and identify opportunities to improve service quality and team performance. Monitor operational KPIs and take action to improve performance, productivity and efficiency. Work closely with service delivery teams to ensure engineers are effectively deployed and customer commitments are met. Maintain visibility of the skills and capabilities within your team, identifying development and training requirements. Support career development and succession planning across the engineering team. Lead the adoption of field service processes, systems and continuous improvement initiatives. Manage team variable costs and support the delivery of profitable service operations. Ensure health and safety remains the team's highest priority, driving adherence to company HSE policies, safe working practices and site requirements. Carry out HSE audits at customer sites and support the team with safety briefings, risk assessments and reporting. Coordinate out-of-hours engineering coverage across the region and provide management support when required. Act as the first point of management escalation for operational and technical issues encountered by the engineering team. Work with delivery teams to identify and manage variations between planned and actual engineering hours. Encourage the team to identify additional customer needs and service opportunities, supporting lead generation and sales growth. Work with approved subcontractors where required to address skills gaps or provide additional engineering capacity. What are we looking for? You will have previous experience within a field service, engineering service or similar customer-facing technical environment, combined with proven experience leading and developing people. You do not need to be the technical expert in every area. What is important is your ability to lead an experienced engineering team, make sound operational decisions and work effectively with customers and internal stakeholders. We would also like you to have: Proven experience managing or leading a team within a field service, engineering or technical service environment. A relevant engineering or electrical qualification, or equivalent industry experience. Strong people-management, coaching and development skills. Experience managing operational performance and working with KPIs. A strong customer focus and experience building productive customer relationships. Good analytical and problem-solving skills. Confidence communicating with and influencing stakeholders at different levels. The ability to manage competing priorities within a busy operational environment. Strong written and verbal English. A full driving licence. What we offer you: Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more. At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future. We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability. You know about us, so let us learn about you! #LI-WM1 #CVL At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: "We see you. We value you". It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker. For this UK based position, the expected pay range is GBP 83, - GBP , per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United Kingdom. Our pay ranges are determined by the local market. Schneider Electric is there when it matters most to you Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team: Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, and confidential counseling for life’s challenges. Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short‑term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future. Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow. Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace. Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – €40 billion global revenue +9% organic growth + employees in + countries Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Field Service Manager • Leeds, United Kingdom