Services Director

IC Resources; Crawley; Híbrido; GBP 140 000 - 190 000; Tempo integral

Resumo da oferta

IC Resources is seeking a senior leader to run the semiconductor service business across EMEA, owning P&L and driving growth across nine countries. You will lead ~180 people, with field teams in eight countries, and move the organization toward outcomes-based contracts driven by data.

You will spend 30–40% on-site travel to build trust with customers and teams, report to the regional leadership, and shape strategy for long-term value and success.

Qualificações

• Background in aftersales or service management, ideally in capital equipment or semiconductors.
• Operational and commercial experience, including leading large teams and negotiating service contracts.
• 5+ years in senior management across multiple countries.
• Detail-oriented mindset; difficult problems hide opportunities.
• Sound judgement on risk and strong people leadership at scale.
• Ambition to grow a business, not just maintain it.
• Knowledge of ISO 9001, ISO 14001 or ISO 45001 would be advantageous.
• Excellent English; another European language is a plus.
• Comfortable with 30–40% travel across EMEA, including overnight stays.

Responsabilidades

• Own full P&L and working capital accountability for semiconductor service across EMEA.
• Grow revenue and add value beyond current service offer.
• Negotiate service contracts and build senior customer relationships.
• Develop new outcomes-based contract models with sales, product and applications teams.
• Ensure field and on-site teams have capability and capacity to deliver safely and cost-effectively.
• Spend 30–40% of time travelling between sites across the region to stay close to customers and teams.
• Spot risks early and maintain full commercial and operational visibility.
• Lead and develop an experienced team of service and operations managers.
• Build a diverse, inclusive and engaged team with clear career paths.
• Act as a role model for health, safety and quality in high-risk environments.

Conhecimentos

Service management

Leadership

Cross-country experience

Risk management

Communication

Growth mindset

Quality & safety

ISO awareness

English proficiency

Travel readiness

Descrição da oferta de emprego

Our client is a global leader in critical equipment for semiconductor manufacturing. Their systems keep some of the world's most advanced chip fabs running, and their service teams work on site with major chipmakers every day. They are part of a large international engineering group with a strong reputation for quality, safety and long-term investment in its people.

This is a permanent, senior and hands-on leadership role running the semiconductor service business across EMEA. The region covers nine countries, from Ireland through Central Europe to Israel. You will lead a team of around 180 people, with field service teams in eight of those countries.

You will own a service business of around $80M, with a clear plan to grow it to $100M within the next couple of years. The organisation has recently been restructured. This is the moment for someone to take it to the next level and put their own stamp on it.

You will also lead real change. The business is moving towards outcomes-based contracts, where customers pay for performance and uptime rather than engineer hours and parts. Decisions will be increasingly driven by data. You will sit on the EMEA senior leadership team.

Because the team is spread across the region, there is flexibility on where you are based. Germany and Ireland are particularly well placed, and other European locations will be considered.

This is not a distant, high-level role. You will be out with your teams and customers regularly, with around 30–40% of your time spent travelling between sites across the region. It's the best way to understand the business, build trust and spot opportunities early. The wider team also comes together each quarter, rotating across locations.

What you will be doing

• Owning full P&L and working capital accountability for semiconductor service across EMEA
• Growing revenue and adding value beyond the current service offer
• Negotiating service contracts and building senior relationships with key customers
• Developing new outcomes-based contract models with sales, product and applications teams
• Making sure field and on-site service teams have the capability and capacity to deliver, safely and cost-effectively
• Spending regular time on site with customers and field teams across EMEA, from Ireland to Israel
• Spotting risks early and seeing the full commercial and operational picture
• Leading and developing an experienced team of service and operations managers
• Building a diverse, inclusive and engaged team, with clear career paths and succession plans
• Acting as a visible role model for health, safety and quality in high-risk customer environments

What you will bring

• A background in aftersales or service management, ideally in capital equipment or semiconductors
• A genuine mix of operational and commercial experience, including leading large teams and negotiating service contracts
• 5+ years in senior management across multiple countries
• A critical, detail-oriented mindset. You enjoy getting into the detail and know that's where problems and opportunities often sit
• Lateral thinking and sound judgement on risk
• Strong communication and people leadership at scale
• The ambition to grow a business, not just maintain it
• Knowledge of ISO 9001, ISO 14001 or ISO 45001 would be an advantage
• Excellent English. Another European language is a plus
• Comfortable with 30–40% travel across EMEA, including regular overnight stays

This is a chance to lead a well-established, growing service business at a pivotal point. You will have real influence over strategy, customers and people, with the backing of a global group that invests in its teams.