Field Service Manager

TRS Consulting; Milton Keynes; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology services provider in the UK is looking for a commercially astute Field Service Manager to manage a team of Field Service Engineers. This includes building strong relationships with key customers and ensuring the delivery of KPIs as per SLAs. Candidates should have experience in managing service teams across high-tech sectors, showing commercial skills and the ability to motivate their team. This role offers the opportunity to work with the latest innovations in imaging systems.

Qualifications

• Experience as a Field Service Manager or similar role.
• Proven track record in managing high-tech service engineers.
• Strong commercial skills and business flair.

Responsibilities

• Manage a team of Field Service Engineers.
• Build and nurture relationships with key customers.
• Ensure KPI delivery according to SLAs.

Skills

Field Service Management

Customer relationship management

Team leadership

Commercial acumen

KPI delivery

Job description

The Company – Field Service Manager, Imaging Systems

• Well respected supplier of sophisticated imaging systems
• Supported by a truly multi-national 'blue-chip' technology group with representation in over 150 countries
• Their commitment to investment in Research and Development is second to none in their industry, ensuring that they remain a market leader
• At the core of their business lie product innovation, excellent customer service and good people

The Role – Field Service Manager, Imaging Systems

This market leader now seeks to recruit a commercially astute Field Service Manager. The successful applicant will be responsible for:

• Managing a team of Field Service Engineers
• Building and nurturing all relationships with key customers
• Regularly attending meetings and providing customer care
• Ensuring the delivery of KPI’s set out in SLA’s, including resource utilisation, PPM delivery, team and customer satisfaction
• Financial delivery within set budgets

Your Background – Field Service Manager, Imaging Systems

To apply you should be able to demonstrate:

• Experience working as a Field Service Manager, Regional Service Manager, Field Service Supervisor or Team Leader
• Experience managing Service Engineers from any high technology capital equipment sector, including laboratory, medical, security, print press and printing, defence and radar, and all other high-value capital equipment sectors
• Commercial skills and business flair
• The ability to foster key relationships with customers
• The skills required to support and motivate your team of field service engineers, looking to develop new revenue streams and increase market share throughout a broad product portfolio offering the latest ‘cutting edge’ solutions in systems technology

This vacancy is being advertised by TRS Consulting Services Limited. The services advertised by TRS Consulting Services Limited are those of an employment agency and / or employment business.