Field Service Engineer - Uk

Kornit Digital; Birmingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

Kornit Digital, a leading-edge company that develops, manufactures and markets state-of-the-art printing solutions for the textile, garment & apparel decorating industries, is seeking a Field Service Engineer in the UK (Central UK, Birmingham area).

You will install and verify Kornit systems, train operators, perform maintenance, provide first-level support, and liaise with the Service team to resolve cases, while travelling up to 70% to support customers.

Qualifications

• Technical degree or equivalent experience in mechanical/digital/electronic technology.
• 5+ years in field engineering servicing electro-mechanical devices.
• Willing to travel up to 70% of the time (including overseas).

Responsibilities

• Install Kornit systems and verify functionality per factory standards.
• Deliver operator and technician training on machine operation and maintenance.
• Perform routine configuration, maintenance and fault-finding per manuals.
• Provide first-level remote or on-site support and log cases.
• Coordinate with the Service Coordinator and escalate to managers when needed.
• Promote Kornit's service offerings such as service contracts and maintenance programs.
• Document activities using Salesforce service modules.

Skills

Field service

Electro-mechanical

Technical degree

Travel willingness

Windows proficiency

Customer management

Education

Technical degree

Equivalent experience

Tools

Windows OS

Job description

What will you do?

Kornit Digital, a leading-edge company that develops manufactures and markets state-of-the-art printing solutions for the textile, garment & apparel decorating industries looking for a Field Service Engineer in the UK (Central UK, Birmingham area).

• Carry out installations & verify the functionality of new Kornit systems, including unpacking, configuring components and positioning according to factory standards and guidance documentation provided
• Deliver training to print operators and maintenance staff focusing on machine operation, routine maintenance work and basic application knowledge
• Perform general maintenance, configuration and adjustment according to maintenance manuals as required
• Carry out scheduled maintenance and replace, clean or repair worn and defective parts and carry out fault-finding analysis, diagnosis and repairs as described in the corresponding manuals (on-site or remotely where appropriate)
• Return defective, used and/or unused parts according to Kornit policies
• Apply upgrades and product modifications as implemented by the product line
• Provide 1st level support to customers experiencing issues related to their Kornit systems and application software over the phone and using remote tools, such as remote controlling Kornit Digital systems, retrieving log files and setting information, correcting and adjusting settings
• Participate in support hotline coverage, including support during extended service hours according to a defined schedule
• Document all activities using the approved systems and tools provided by Kornit for this purpose; currently salesforce.com service modules
• Liaise with the Service Coordinator and Hotline Support Engineer regarding ongoing service cases
• Escalate cases to the Technical Manager or Service Manager where required and provide service case information such as Installation Field Reports (IFRs), Completion of Installation sheets (COIs), images or videos explaining specific situations or statuses
• Promote Kornits service offerings amongst our customers; such as service contracts and maintenance programs
• Perform other related duties as required

What should you have?

• Technical degree or equivalent experience in mechanical, digital, and electronic technology
• Minimum of 5 years experience in field engineering positions, servicing complex electro-mechanical devices
• Willingness & flexibility to travel (at times overseas) up to 70% of the time
• Knowledge of the digital printing industry such as industrial inkjet technology, RIP/colour management, materials/ink/chemicals, and experience in textile printing would be an advantage
• Excellent solution-finding skills
• Proficiency with Microsoft Windows operating system
• Self-motivated personality & can-do attitude
• Effective communication skills and customer management skills
• Required language skills: English (fluent in writing and speaking), additional languages are an advantage
• Current UK driving licence
• Must be based in the UK, we currently do not support relocation/visas
• This role is preferably based in Birmingham.

KORNIT is committed to fostering a diverse and inclusive workplace and is proud to be an equal‑opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, colour, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.