UK Field Service Engineer – Install, Train & Support

Kornit Digital; Birmingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

Kornit Digital, a leading-edge company that develops, manufactures and markets state-of-the-art printing solutions for the textile, garment & apparel decorating industries, is seeking a Field Service Engineer in the UK (Central UK, Birmingham area).

You will install and verify Kornit systems, train operators, perform maintenance, provide first-level support, and liaise with the Service team to resolve cases, while travelling up to 70% to support customers.

Qualifications

• Technical degree or equivalent experience in mechanical/digital/electronic technology.
• 5+ years in field engineering servicing electro-mechanical devices.
• Willing to travel up to 70% of the time (including overseas).

Responsibilities

• Install Kornit systems and verify functionality per factory standards.
• Deliver operator and technician training on machine operation and maintenance.
• Perform routine configuration, maintenance and fault-finding per manuals.
• Provide first-level remote or on-site support and log cases.
• Coordinate with the Service Coordinator and escalate to managers when needed.
• Promote Kornit's service offerings such as service contracts and maintenance programs.
• Document activities using Salesforce service modules.

Skills

Field service

Electro-mechanical

Technical degree

Travel willingness

Windows proficiency

Customer management

Education

Technical degree

Equivalent experience

Tools

Windows OS

Job description

Kornit Digital, a leading-edge company that develops, manufactures and markets state-of-the-art printing solutions for the textile, garment & apparel decorating industries, is seeking a Field Service Engineer in the UK (Central UK, Birmingham area).

You will install and verify Kornit systems, train operators, perform maintenance, provide first-level support, and liaise with the Service team to resolve cases, while travelling up to 70% to support customers.