Field Service Engineer - UK

Kornit Digital; Oldham; On-site; GBP 35,000 - 50,000; Full time

Job summary

Kornit Digital is seeking a Field Service Engineer to support installations, maintenance and service for Kornit systems across the UK with a focus on the Birmingham area. You will train operators, perform routine maintenance, and provide first-line remote and on-site support to customers.

The role requires strong electro-mechanical technical skills, fluency in English, and a willingness to travel up to 70%.

Qualifications

• Technical degree or equivalent experience in mechanical, digital, and electronic technology.
• Minimum of 5 years experience in field engineering positions, servicing complex electro-mechanical devices.
• Willingness to travel up to 70% of the time (including overseas).
• UK driving licence; based in the UK; relocation/visa not supported.
• Fluent English; additional languages an advantage.

Responsibilities

• Carry out installations and verify functionality of Kornit systems per factory standards.
• Deliver training to print operators and maintenance staff on machine operation and maintenance.
• Perform general maintenance, configuration and adjustment per manuals.
• Provide first-level support to customers via phone/remote tools; remote access and log retrieval.
• Participate in support hotline coverage and extended hours as scheduled.
• Document activities in Salesforce or approved systems; liaise with Service Coordinator.
• Escalate cases to Technical/Service Manager with IFRs, COIs, images or videos.
• Promote Kornit service offerings and maintenance programs.
• Perform other related duties as required.

Skills

Field engineering

Electro-mechanical

Windows proficiency

English proficiency

Customer service

Communication skills

Travel willingness

Education

Technical degree or equivalent

Tools

Salesforce

Job description

Nice to meet you - we are Kornit Digital!

Kornit Digital is a worldwide market leader in sustainable, on-demand, digital fashion and textile production technologies. The Company is writing the operating system for fashion with end-to-end solutions including digital printing systems, inks, consumables, and an entire global ecosystem that manages workflows and fulfilment.

Every day we take the chance to re-invent, create, solve, adapt, improve and conquer the unexpected. Our engagement drives us to change the way people print on textiles today and in the future.

You are invited to be part of it to #expressyourbest!

What will you do?

Kornit Digital, a leading-edge company that develops manufactures and markets state-of-the-art printing solutions for the textile, garment & apparel decorating industries looking for a Field Service Engineer in the UK (Central UK, Birmingham area).

• Carry out installations & verify the functionality of new Kornit systems, including unpacking, configuring components and positioning according to factory standards and guidance documentation provided
• Deliver training to print operators and maintenance staff focusing on machine operation, routine maintenance work and basic application knowledge
• Perform general maintenance, configuration and adjustment according to maintenance manuals as required
• Carry out scheduled maintenance and replace, clean or repair worn and defective parts and carry out fault-finding analysis, diagnosis and repairs as described in the corresponding manuals (on-site or remotely where appropriate)
• Return defective, used and/or unused parts according to Kornit policies
• Apply upgrades and product modifications as implemented by the product line
• Provide 1st level support to customers experiencing issues related to their Kornit systems and application software over the phone and using remote tools, such as remote controlling Kornit Digital systems, retrieving log files and setting information, correcting and adjusting settings
• Participate in support hotline coverage, including support during extended service hours according to a defined schedule
• Document all activities using the approved systems and tools provided by Kornit for this purpose; currently salesforce.com service modules
• Liaise with the Service Coordinator and Hotline Support Engineer regarding ongoing service cases
• Escalate cases to the Technical Manager or Service Manager where required and provide service case information such as Installation Field Reports (IFRs), Completion of Installation sheets (COIs), images or videos explaining specific situations or statuses
• Promote Kornit’s service offerings amongst our customers; such as service contracts and maintenance programs
• Perform other related duties as required

Requirements:

What should you have?

• Technical degree or equivalent experience in mechanical, digital, and electronic technology
• Minimum of 5 years experience in field engineering positions, servicing complex electro-mechanical devices
• Willingness & flexibility to travel (at times overseas) up to 70% of the time
• Knowledge of the digital printing industry such as industrial inkjet technology, RIP/colour management, materials/ink/chemicals, and experience in textile printing would be an advantage
• Excellent solution-finding skills
• Proficiency with Microsoft Windows operating system
• Self-motivated personality & can-do attitude
• Effective communication skills and customer management skills
• Required language skills: English (fluent in writing and speaking), additional languages are an advantage
• Current UK driving licence
• Must be based in the UK, we currently do not support relocation/visas

This role is preferably based in Birmingham.

KORNIT is committed to fostering a diverse and inclusive workplace and is proud to be an equal-opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, colour, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.