Field Service Engineer - Ticketing Systems (24/7)

Indra Group Uk & Ireland; England; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Holidays 25 days + bank holidays

Pension plan

Private medical insurance

Life assurance

Income protection

Employee assistance programs

Learning & development

Collaborative work environment

Job summary

Indra Group UK & Ireland is seeking Field Service Engineers to join its technical Field Operations team supporting the Next Generation Ticketing Managed Service. You will install, repair, maintain and diagnose electrical, electronic and electromechanical equipment across Transport Operator sites and other operational locations, with on-site and remote support as needed.

The role requires planned and reactive maintenance, fault diagnosis and escalation, with opportunities to progress to senior

Qualifications

• Qualification in Electrical Engineering, Electronic Engineering, Electrical Installation, Electromechanical Engineering or a related technical discipline.
• Practical experience in field service, electrical/electronic maintenance, installation, industrial maintenance or a comparable technical environment.
• Electrical/electronic fault-finding capability appropriate to the level of responsibility assigned.
• Good practical and mechanical aptitude and ability to use appropriate diagnostic and test equipment.
• Ability to follow technical procedures, maintenance instructions and defined escalation processes.
• Strong diagnostic and problem-solving skills.
• Ability to work independently while recognising when technical escalation is required.
• Good communication and customer-facing skills.
• Ability to maintain accurate technical, maintenance, work-order and asset records.
• Comfortable using digital work-order, asset-management and service-management systems.
• Willingness to learn new equipment, technologies and systems.

Responsibilities

• Provide onsite and, where applicable, remote field maintenance support.
• Respond to equipment incidents, faults and maintenance requirements across operational locations.
• Carry out initial and advanced fault investigation and diagnosis appropriate to competence and experience.
• Diagnose electrical, electronic, electromechanical and basic mechanical faults.
• Perform visual inspections and identify equipment, connection, cabling or component issues.
• Resolve known and documented hardware and software issues in accordance with approved procedures.
• Reboot, restart, configure and test equipment and systems where required.
• Carry out equipment, component, module and peripheral swap-outs in accordance with defined procedures.

Skills

Field service experience

Electrical fault-finding

Diagnostic skills

Communication skills

Driving licence

Education

Electrical/Electronic engineering qualification

Tools

Diagnostic equipment

Asset management systems

Job description

Indra Group UK & Ireland is seeking Field Service Engineers to join its technical Field Operations team supporting the Next Generation Ticketing Managed Service. You will install, repair, maintain and diagnose electrical, electronic and electromechanical equipment across Transport Operator sites and other operational locations, with on-site and remote support as needed.

The role requires planned and reactive maintenance, fault diagnosis and escalation, with opportunities to progress to senior