Field Service Engineer - Transit Tech (UK)

Vix Technology; Belfast City District; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Private Healthcare

Income Protection

Pension

Life Assurance

Cycle to Work

Electric Car Benefit

Employee Assistance

Job summary

Vix Technology, a global leader in automatic fare collection, transit information, and analytics, seeks a Field Service Engineer in Belfast to support, maintain and improve products and ancillary equipment. You will perform corrective and preventive maintenance to satisfy customer requirements and meet SLA/KPI targets.

You will identify faults, install and commission on-vehicle and on-street equipment, update documentation, liaise with the local team, and ensure health and safety standards are

Qualifications

• NVQ in electrical engineering or Level 3 NVQ in vehicle maintenance & repair.
• Ability to work independently to deliver high standards.
• Strong organisational and time management skills.
• Customer awareness and professionalism in interactions.
• Proven fault-diagnosis experience on vehicle electrical/electronic systems.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Identify system faults through electrical testing and Vix software monitoring.
• Rectify faults in on-street and on-vehicle hardware within SLAs.
• Correspond with customers on maintenance and fault issues.
• Maintain and drive KPI performance.
• Install and commission on-vehicle and on-street equipment.
• Maintain and update documentation accurately.
• Liaise with local team and Configuration Engineers.
• Ensure planned maintenance program compliance.
• Attend progress meetings with Vix staff.
• Ensure customer satisfaction and safety compliance.

Skills

Electrical engineering

Fault diagnosis

Field service experience

Customer service

Time management

Independent worker

Health & Safety

Education

Electrical engineering NVQ

Vehicle maintenance NVQ Level 3

Tools

Vix monitoring tools

IT systems knowledge

Job description

Vix Technology, a global leader in automatic fare collection, transit information, and analytics, seeks a Field Service Engineer in Belfast to support, maintain and improve products and ancillary equipment. You will perform corrective and preventive maintenance to satisfy customer requirements and meet SLA/KPI targets.

You will identify faults, install and commission on-vehicle and on-street equipment, update documentation, liaise with the local team, and ensure health and safety standards are