System Support Engineer - Remote & On-Call

Indra Group Uk & Ireland; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Holidays: 25 days + 8 bank holidays (b

Pension – 4% employee and 4% employer

Private medical insurance (including d

Life assurance

Income protection

Employee assistance programs

Flexible/remote working options

Charitable initiatives

Social events

Learning and development programs

Innovative & collaborative work enviro

Job summary

Indra Group UK & Ireland is seeking a System Support Engineer to join its Front Office team, responsible for resolving technical incidents and faults escalated internally or by customers on the TfL project.

The role involves collaborating with field maintenance, project teams and other resolver teams to diagnose faults, implement solutions and improve reliability, with on-call duties and out-of-hours support as required.

Qualifications

• Essential: HND in Electrical and Electronic Engineering or equivalent qualification or experience.
• Essential: Microsoft accreditation.
• Essential: Experience in field maintenance involving electronic or electromechanical systems.
• Essential: Technical experience working with device hardware down to component level.
• Essential: Basic programming knowledge, including Visual Basic or C++.
• Essential: Basic knowledge of SQL, T-SQL query writing and databases.
• Essential: Competent user of Microsoft Office to intermediate level.
• Essential: Sound knowledge of Microsoft operating systems.
• Essential: Basic networking knowledge, including TCP/IP.
• Essential: Experience understanding and implementing health and safety requirements in operational environments.

Responsibilities

• Advise and contribute to the effective resolution of general and complex technical issues escalated from field maintenance, project teams and external customers.
• Work collaboratively with resolver teams to ensure incidents are resolved effectively and efficiently.
• Report on hardware and software trials, supporting rollouts and handing over to Customer Services on completion.
• Identify, recommend and implement technical and process improvements to drive efficiencies, promote knowledge sharing and enhance performance.
• Monitor and provide early life support for new products and services, handing these over to the System Support Manager once processes are defined.
• Provide remote technical support for proactive diagnosis of maintenance problems, achieving permanent resolutions or interim workarounds.

Skills

Electrical Engineering

Microsoft Office

Visual Basic

C++

SQL

T-SQL

Linux scripting

TCP/IP networking

Hardware fault diagnosis

Troubleshooting

Education

HND in Electrical and Electronic Engineering or equivalent qualification or experience

Tools

Microsoft Office

Job description

Indra Group UK & Ireland is seeking a System Support Engineer to join its Front Office team, responsible for resolving technical incidents and faults escalated internally or by customers on the TfL project.

The role involves collaborating with field maintenance, project teams and other resolver teams to diagnose faults, implement solutions and improve reliability, with on-call duties and out-of-hours support as required.