Field Service Engineer - Road Machinery

SMT GB; Oxford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading engineering company in the UK is seeking a Field Service Engineer to service and repair road construction equipment. The ideal candidate will have a formal engineering qualification and relevant experience in heavy plant maintenance, showcasing strong diagnostic skills and customer communication. This role offers a comprehensive benefits package including pension contributions and generous leave allowances.

Benefits

5% Employer Pension contribution

25 days annual leave + Bank Holidays

Cycle to Work Scheme

Life Assurance 4 x annual salary

Financial/Physical/Mental Health Counselling

Free Will writing service

EAP with 24/7 Doctor access

Healthshield - Cashplan for all employees

Family Friendly policies

Company events

Qualifications

• Relevant experience in repair and maintenance of heavy construction plant.
• Proven technical competence on diesel engines, transmissions, drive lines, hydraulics, and electrics.
• Ability to understand technical literature/systems.

Responsibilities

• Service and repair Dynapac and Volvo road construction equipment.
• Identify mechanical problems using technical knowledge and diagnostic equipment.
• Seek additional service revenue opportunities.

Skills

Mechanical problem identification

Advanced diagnostic skills

Customer communication

Attention to detail

Problem-solving skills

Computer systems proficiency

Education

Formal engineering qualification (NVQ 3/C&G)

Job description

We are looking for a Field Service Engineer - Road Machinery. This role will be part of a team of engineers covering East Anglia - South East, South West and South Coast. The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representatives and your Line Manager.

What You Will Be Doing

• Service and repair Dynapac and Volvo road construction equipment, or other miscellaneous equipment.
• Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
• Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
• Work in line with quotations and time guides, highlighting to management where additional work may be required.
• Ensure software updates are installed as new versions are released.
• Complete tablet inputs, electronic reports and timesheets in 'real time' providing comprehensive details of the work undertaken.
• Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion.
• Be able to work overtime as and when required and honour reasonable call out requests.
• Attend any relevant product or systems training courses.

Qualifications

• A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G).
• Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
• Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS.
• Ability to communicate efficiently with colleagues, management and customers.
• Work with a cost conscious mindset to ensure maximum profitability.
• Ability to problem solve and high level of diagnostic skills.
• Confident using computer systems and Outlook.
• High levels of attention to detail.
• Conscientious in all aspects of the job.
• Highly responsible, reliable, honest and trustworthy.
• Ability to understand technical literature/systems.

Desirable

• Experience of Welding and Fabrication.

What We Offer You

• 5% Employer Pension contribution
• 25 days annual leave + Bank Holidays
• Cycle to Work Scheme
• Life Assurance 4 x annual salary
• Yulife - Wellbeing App offering discounts and vouchers
• Financial/Physical/Mental Health Counselling and Coaching sessions
• Free Will writing service
• EAP, which includes 24/7 Doctor access
• Healthshield - Cashplan for all employees
• Family Friendly policies
• Company events