Field Service Engineer – Retail Tech (Remote + Midlands)

Michael Page; West Midlands; A distancia; GBP 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company van or car

25 holidays plus bank holidays

Private medical health

Much more

Descripción de la vacante

Michael Page is seeking a Field Service Engineer to diagnose, repair and maintain weighing, labelling and POS equipment across retail environments in the West Midlands. You will deliver high-quality technical support remotely and on client sites, ensuring equipment uptime and customer satisfaction.

The role requires fault-finding across electrical, mechanical and basic networking, with travel across the Midlands. A full UK driving licence and the right to work in the UK are essential.

Formación

• Proven field service experience with retail or similar equipment.
• Ability to fault-find electrical, mechanical and basic networked systems.
• Excellent communication and diary management for visits.

Responsabilidades

• Provide first- and second-line fault finding, repair and preventive maintenance.
• Respond to service requests and schedule visits to meet SLAs.
• Troubleshoot hardware/software faults and POS integrations.
• Perform installations, upgrades and calibrations at customer sites.
• Support remote diagnostics and resolve issues by phone or remote access.
• Log work, parts used and time in the service system and generate reports.
• Advise customers on maintenance to reduce repeat faults.
• Collaborate with support/logistics/engineering to resolve complex issues.

Conocimientos

Field service experience

Fault finding

Independent worker

Customer communication

UK driving licence

Right to work in the UK

Educación

NVQ/City & Guilds or apprenticeship

Herramientas

POS hardware knowledge

Windows networking basics

Remote diagnostics

Field service management tools

Descripción del empleo

Michael Page is seeking a Field Service Engineer to diagnose, repair and maintain weighing, labelling and POS equipment across retail environments in the West Midlands. You will deliver high-quality technical support remotely and on client sites, ensuring equipment uptime and customer satisfaction.

The role requires fault-finding across electrical, mechanical and basic networking, with travel across the Midlands. A full UK driving licence and the right to work in the UK are essential.