Field Service Engineer-Industrial

Michael Page; West Midlands; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company van

Hybrid or electric vehicles

25 days + bank holidays

Private medical health

Job summary

Michael Page is seeking a Field Service Engineer to diagnose, repair and maintain weighing, labeling, and POS equipment in retail environments across the West Midlands. You will provide remote and on-site support, ensuring high uptime and customer satisfaction.

Successful candidates will have proven field service experience with industrial or retail equipment, strong electrical/mechanical troubleshooting, and a full driving licence with willingness to travel across the Midlands and South East.

Qualifications

• Investigate and repair weighing, labeling, and POS equipment on-site.
• Diagnose faults and perform preventative maintenance.
• Install and commission new equipment per manufacturer procedures.
• Maintain accurate service records and documentation.
• Provide clear technical guidance to customers.
• Travel across the Midlands and South East.
• Work safely and comply with health & safety policies.

Responsibilities

• Respond to service calls and complete on-site diagnostics, repairs and preventative maintenance.
• Install and commission new equipment following manufacturer procedures and site requirements.
• Maintain accurate service records, parts usage and job documentation.
• Provide clear technical guidance to customers and colleagues, escalating complex faults as needed.
• Support continuous improvement by feeding back recurring issues and recommending solutions.
• Work safely and comply with health and safety policies while representing the company professionally.

Skills

Field service

Electrical troubleshooting

Mechanical troubleshooting

Customer liaison

Time management

Documentation

POS hardware

Commissioning/calibration

IT/network basics

Technical qualification

Certifications helpful

Education

Technical qualification (Electrical/Mechanical/Electronic)

Job description

As a Field Service Engineer you will diagnose, repair and maintain weighing, labelling and point-of-sale equipment used in retail environments. You will deliver high-quality technical support both remotely and on customer sites across the West Midlands, ensuring equipment uptime and customer satisfaction

Client Details

The business is a provider of equipment and technology solutions for the food processing, retail and industrial sectors. It specialises in developing innovative weighing, labelling, slicing and packaging systems to help businesses improve efficiency, accuracy and productivity.

Description

• Respond to service calls and complete on-site diagnostics, repairs and preventative maintenance.
• Install and commission new equipment following manufacturer procedures and site requirements.
• Maintain accurate service records, parts usage and job documentation.
• Provide clear technical guidance to customers and colleagues, escalating complex faults as needed.
• Support continuous improvement by feeding back recurring issues and recommending solutions.
• Work safely and comply with health and safety policies while representing the company professionally.

Profile

• Proven field service experience with industrial or retail equipment, including fault diagnosis and repair.
• Strong electrical and mechanical troubleshooting skills.
• Good customer-facing communication and the ability to explain technical matters clearly.
• Full driving licence and willingness to travel across the Midlands and South East.
• Ability to work independently, manage time effectively and maintain service documentation.
• Experience with weighing, labelling or POS hardware and related software.
• Previous exposure to commissioning and calibration procedures.
• Basic network or IT knowledge relevant to connected retail devices.
• Relevant technical qualification in electrical, mechanical or electronic disciplines is preferred.
• Manufacturer or industry-specific certifications are advantageous but not essential.

Job Offer

• Competitive Salary
• Company van or company car -Hybrid or electrical vehicles aswell
• 25 holidays plus bank holidays
• Private medical health
• Much more