Field Service Engineer-Retail

Michael Page; West Midlands; A distancia; GBP 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company van or car

25 holidays plus bank holidays

Private medical health

Much more

Descripción de la vacante

Michael Page is seeking a Field Service Engineer to diagnose, repair and maintain weighing, labelling and POS equipment across retail environments in the West Midlands. You will deliver high-quality technical support remotely and on client sites, ensuring equipment uptime and customer satisfaction.

The role requires fault-finding across electrical, mechanical and basic networking, with travel across the Midlands. A full UK driving licence and the right to work in the UK are essential.

Formación

• Proven field service experience with retail or similar equipment.
• Ability to fault-find electrical, mechanical and basic networked systems.
• Excellent communication and diary management for visits.

Responsabilidades

• Provide first- and second-line fault finding, repair and preventive maintenance.
• Respond to service requests and schedule visits to meet SLAs.
• Troubleshoot hardware/software faults and POS integrations.
• Perform installations, upgrades and calibrations at customer sites.
• Support remote diagnostics and resolve issues by phone or remote access.
• Log work, parts used and time in the service system and generate reports.
• Advise customers on maintenance to reduce repeat faults.
• Collaborate with support/logistics/engineering to resolve complex issues.

Conocimientos

Field service experience

Fault finding

Independent worker

Customer communication

UK driving licence

Right to work in the UK

Educación

NVQ/City & Guilds or apprenticeship

Herramientas

POS hardware knowledge

Windows networking basics

Remote diagnostics

Field service management tools

Descripción del empleo

As a Field Service Engineer you will diagnose, repair and maintain weighing, labelling and point-of-sale equipment used in retail environments. You will deliver high-quality technical support both remotely and on customer sites across the West Midlands, ensuring equipment uptime and customer satisfaction

Client Details

The business is a provider of equipment and technology solutions for the food processing, retail and industrial sectors. It specialises in developing innovative weighing, labelling, slicing and packaging systems to help businesses improve efficiency, accuracy and productivity.

Description

• Provide first- and second-line fault finding, repair and preventative maintenance for retail equipment.
• Respond to service requests and schedule visits to meet customer SLA expectations.
• Troubleshoot hardware and software faults, including connectivity and integration with POS systems.
• Perform installations, upgrades and calibrations at customer sites in a safe and compliant manner.
• Support remote diagnostics and resolve issues via phone or remote access where possible.
• Accurately log work, parts used and time in the company service system and produce clear service reports.
• Advise customers on routine maintenance and best-practice operation to reduce repeat faults.
• Work collaboratively with internal teams (support, logistics, engineering) to escalating complex issues and improve product reliability.

This is a Full-time, Permanent role. The position is remote-based with regular travel across the Midlands to customer sites

Profile

Essential skills and experience

• Proven experience in field service, maintenance or engineering roles supporting retail or similar equipment.
• Strong fault-finding skills across electrical, mechanical and basic networked systems.
• Ability to work independently, manage a diary of customer visits and prioritise reactive work.
• Good communication skills for explaining technical issues to non-technical customers.
• Full UK driving licence and willingness to travel across the West Midlands region.
• Right to work in the UK.

Desirable skills and experience

• Experience with weighing, labelling or POS hardware and common retail integrations.
• Knowledge of Windows-based systems, basic networking (IP, DHCP), and remote access tools.
• Experience using mobile workforce or field service management systems.
• Electrical or electronic qualification or apprenticeship background.

Qualifications

NVQ/City & Guilds, an engineering apprenticeship, or equivalent practical experience.

Job Offer

• Competitive Salary
• Company van or company car -Hybrid or electrical vehicles aswell
• 25 holidays plus bank holidays
• Private medical health
• Much more