Field Service Engineer (Reading/Guildford)

LUXE Recruitment Ltd; Slough; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Personal use of company van

Travel expenses paid

23 Days Holiday + Bank Holidays

Job summary

Luxe Recruitment Ltd is seeking a Field Service Engineer to cover Reading and Guildford, focusing on plumbing and/or white goods knowledge to support a rapidly growing water systems business.

You will install, service and repair systems, delivering excellent customer service and aiming for first-time fixes. A driving licence and the ability to work independently are essential, with progression opportunities and a competitive salary plus incentives.

Qualifications

• Field service experience is required.
• Strong customer service and communication skills.
• Basic plumbing knowledge or white goods familiarity.
• Valid driving licence and ability to work independently.

Responsibilities

• Cover allocated region (Reading/Guildford) and assist teammates as needed.
• Carry out installations, maintenance and repairs of water systems.
• Aim for high first-time fix rates and minimal returns.

Skills

Field service experience

Customer service

Excellent communication

Basic plumbing knowledge

Valid driving licence

Organizational skills

Job description

We're looking for a Field Service Engineer in Reading/Guildford with plumbing and/or white goods knowledge to join and contribute to the success of a rapidly expanding, innovative subscription-based business in the water systems sector who are helping 100,000's of people every day to live healthier lives.

This business has a strong emphasis on company culture, with perks designed specifically for their engineers to incentivise excellent service (more on this below!).

This role does not require specific industry experience as full training will be provided, however you must drive, have at least basic knowledge of plumbing or white goods, experience working in a field service role, and possess excellent customer service skills. Progression opportunities will also be available due to company growth!

The Role

As a Field Service Engineer, you'll be the hero ensuring customers get the most out of their game-changing water systems, making installations a breeze and providing top-notch maintenance on every interaction. This includes:

• Covering your allocated region and assisting others in your team if needed.
• High completion rates for all jobs either installing or repairing systems for customers.
• Carrying out repairs.
• Identifying and fixing issues first time to avoid return visits.
• Provide an awesome customer experience from the first call until leaving their property.
• Installing products in customers' homes.
• Ensure all work is completed to the highest standards, error-free and leaving homes clean & tidy.
• Set up and demonstrate the product for the customer, ensuring they enjoy all the amazing features.
• Positive and frequent communication with the scheduling and stock teams to ensure issues are swiftly resolved.
• Go out of your way to drive positive reviews and customer recommendations.
• Follow all Stand Operating Procedures and defined processes, accurately recording information in the systems.
• Record all stock consumption accurately to ensure your van stock aligns to system counts.
• Complete all stock takes accurately and on time.

About YOU!

• *Please note candidates must live within the GU or RG postcodes to be considered*
• Candidates will need a winning smile and an engaging personality, as well as:
• The ability to tackle basic plumbing tasks.
• A home address within the GU or RG postcodes.
• History of being a star in previous field service role.
• Excellent problem-solving skills.
• First class communication and people skills!
• Ability to work independently like a pro and know how to juggle priorities.
• A valid driver's licence and a squeaky-clean driving record.

Salary, perks & incentives:

The company offer a competitive basic salary of £28,000 - £30,000 (depending on experience), with an OTE of £33,500 - £37,500 made from multiple monthly incentives & bonuses. This is based on a 37.5 hour working week with regular overtime available should you wish to earn more!

The company also offers / provides:

• Progression opportunities as the company continues to expand.
• Monthly team & individual incentives to boost earnings to a high OTE.
• Trustpilot review incentives & internal rewards.
• Personal use of company van.
• Travel expenses paid by the company.
• Work uniform provided.
• 23 Days Holiday plus Bank Holidays.