Field Service Engineer (Chelmsford)

Luxe Recruitment; Chelmsford; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Personal use of company van

Travel expenses paid

23 Days Holiday plus Bank Holidays

Monthly incentives & bonuses

Progression opportunities

Job summary

Luxe Recruitment is seeking a Field Service Engineer in Chelmsford to service and install water systems for a rapidly expanding, subscription-based business. Full training provided; requires a valid driver's license and customer-focused mindset.

You will cover your region, complete installations and repairs, and ensure high-quality service with thorough documentation. Attractive OTE and progression opportunities are offered, with training and support to build your skills.

Qualifications

• Experience in field service or delivery roles is preferred but training will be provided.
• Strong problem-solving skills and reliability are essential.
• Able to handle basic plumbing tasks and navigate pipes as needed.
• Excellent communication and customer service abilities are required.
• Must be able to work independently and juggle priorities.

Responsibilities

• Install and service water systems in customers' homes.
• Carry out repairs and ensure high first-time fix rates.
• Document stock use and ensure van stock aligns with counts.
• Collaborate with scheduling and stock teams to resolve issues quickly.
• Deliver an outstanding customer experience from first contact to completion.

Skills

Customer service

Communication

Problem solving

Independent worker

Driving license

Plumbing basics

Job description

We're looking for a Field Service Engineer in Chelmsford to join and contribute to the success of a rapidly expanding, innovative subscription-based business in the water systems sector who are helping 100,000's of people every day to live healthier lives.

This business has a strong emphasis on company culture, with perks designed specifically for their engineers to incentivise excellent service (more on this below!).

This role does not require specific industry experience as full training will be provided, however you must drive have experience working in a field service (or similar) role and possess excellent customer service skills. Progression opportunities will also be available due to company growth!

The Role

As a Field Service Engineer, you'll be the hero ensuring customers get the most out of their game-changing water systems, making installations a breeze and providing top-notch maintenance on every interaction. This includes:

• Covering your allocated region and assisting others in your team if needed.
• High completion rates for all jobs either installing or repairing systems for customers.
• Carrying out repairs.
• Identifying and fixing issues first time to avoid return visits.
• Provide an awesome customer experience from the first call until leaving their property.
• Installing products in customers' homes.
• Ensure all work is completed to the highest standards, error-free and leaving homes clean & tidy.
• Set up and demonstrate the product for the customer, ensuring they enjoy all the amazing features.
• Positive and frequent communication with the scheduling and stock teams to ensure issues are swiftly resolved.
• Go out of your way to drive positive reviews and customer recommendations.
• Follow all Stand Operating Procedures and defined processes, accurately recording information in the systems.
• Record all stock consumption accurately to ensure your van stock aligns to system counts.
• Complete all stock takes accurately and on time.

About YOU!

Candidates will need a winning smile and an engaging personality, as well as:

• History of being a star in previous field service or delivery role.
• Problem-solving skills that make challenges disappear.
• Tackle basic plumbing tasks with ease - we're looking for someone who can navigate pipes like Mario (or Luigi!), but full training will be provided!
• A track record of being as reliable as their products - someone who's as dependable as the sunrise.
• First class communication and people skills!
• Ability to work independently like a pro and know how to juggle priorities.
• A valid driver's licence and a squeaky-clean driving record.

*Please note candidates must live within 20 minutes of Chelmsford to be considered*

Salary, perks & incentives:

The company offer a competitive basic salary of £29,000 - £32,000 (depending on experience), with a total OTE of £34,500 - £37,500 from multiple monthly incentives & bonuses. This is based on a 37.5 hour working week with regular overtime available should you wish to earn more!

The company also offers / provides:

• Progression opportunities as the company continues to expand.
• Monthly team & individual incentives to boost earnings to a high OTE.
• Trustpilot review incentives & internal rewards.
• Personal use of company van.
• Travel expenses paid by the company.
• Work uniform provided.
• 23 Days Holiday plus Bank Holidays.

*Please note that due to a very high volume of applications we are unable to respond to each individual applicant. If you have not heard back within one week please assume that your application has unfortunately, on this occasion, been unsuccessful.*