Field Service Engineer (Reading/Guildford)

Luxe Recruitment; Reading, Guildford; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Company van use

Travel expenses paid

Work uniform provided

23 days holiday + bank holidays

Performance incentives

Job summary

Luxe Recruitment is seeking a Field Service Engineer to service customers in Reading and Guildford. You will install, repair and maintain water systems, ensuring a top-notch customer experience. Training is provided, and you must live in GU or RG postcodes and have a valid driving license.

The role offers a competitive salary with realistic monthly incentives and a company van use, plus travel expense coverage and uniform. Progression opportunities arise as the business grows.

Qualifications

• Live within GU or RG postcodes.
• Must drive and have field service experience.
• Basic knowledge of plumbing or white goods and excellent customer service.
• Full training will be provided.

Responsibilities

• Cover allocated region and assist teammates as needed.
• Achieve high completion rates for installations or repairs.
• Carry out repairs and identify issues to fix on first visit.
• Provide an outstanding customer experience from first contact to departure.
• Install products in customers' homes and ensure work is neat and compliant.
• Demonstrate and set up products for customers to enjoy features.
• Maintain clear communication with scheduling and stock teams to resolve issues.
• Record stock usage and complete stock takes on time.

Skills

Driving

Customer service

Communication

Problem solving

Field service experience

Job description

We're looking for a Field Service Engineer in Reading/Guildford with plumbing and/or white goods knowledge to join and contribute to the success of a rapidly expanding, innovative subscription-based business in the water systems sector who are helping 100,000's of people every day to live healthier lives.

This business has a strong emphasis on company culture, with perks designed specifically for their engineers to incentivise excellent service (more on this below!).

This role does not require specific industry experience as full training will be provided, however you must drive, have at least basic knowledge of plumbing or white goods, experience working in a field service role, and possess excellent customer service skills. Progression opportunities will also be available due to company growth!

The Role

As a Field Service Engineer, you'll be the hero ensuring customers get the most out of their game-changing water systems, making installations a breeze and providing top-notch maintenance on every interaction. This includes:

• Covering your allocated region and assisting others in your team if needed.
• High completion rates for all jobs either installing or repairing systems for customers.
• Carrying out repairs.
• Identifying and fixing issues first time to avoid return visits.
• Provide an awesome customer experience from the first call until leaving their property.
• Installing products in customers' homes.
• Ensure all work is completed to the highest standards, error-free and leaving homes clean & tidy.
• Set up and demonstrate the product for the customer, ensuring they enjoy all the amazing features.
• Positive and frequent communication with the scheduling and stock teams to ensure issues are swiftly resolved.
• Go out of your way to drive positive reviews and customer recommendations.
• Follow all Stand Operating Procedures and defined processes, accurately recording information in the systems.
• Record all stock consumption accurately to ensure your van stock aligns to system counts.
• Complete all stock takes accurately and on time.

About YOU!

*Please note candidates must live within the GU or RG postcodes to be considered*

Candidates will need a winning smile and an engaging personality, as well as:

• The ability to tackle basic plumbing tasks.
• A home address within the GU or RG postcodes.
• History of being a star in previous field service role.
• Excellent problem-solving skills.
• First class communication and people skills!
• Ability to work independently like a pro and know how to juggle priorities.
• A valid driver's licence and a squeaky-clean driving record.

Salary, perks & incentives:

The company offer a competitive basic salary of £28,000 - £30,000 (depending on experience), with an OTE of £33,500 - £37,500 made from multiple monthly incentives & bonuses. This is based on a 37.5 hour working week with regular overtime available should you wish to earn more!

The company also offers / provides:

• Progression opportunities as the company continues to expand.
• Monthly team & individual incentives to boost earnings to a high OTE.
• Trustpilot review incentives & internal rewards.
• Personal use of company van.
• Travel expenses paid by the company.
• Work uniform provided.
• 23 Days Holiday plus Bank Holidays.