Field Service Engineer (Reading/Guildford)

LUXE Recruitment Ltd; Normanton on Trent; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Personal use of company van

Travel expenses paid by the company

Work uniform provided

23 Days Holiday plus Bank Holidays

Progression opportunities

Job summary

LUXE Recruitment Ltd in Reading/Guildford is seeking a Field Service Engineer with plumbing or white goods knowledge to join a rapidly expanding water systems company. You must drive, live within GU or RG postcodes, and have field service experience while delivering outstanding customer service.

You will cover your region, install or repair systems, set up products, and ensure high standards. The role offers a basic salary of £28,000-£30,000 with an OTE of £33,500-£37,500 and 37.5 hour weeks

Qualifications

• Must live within GU or RG postcodes.
• Must have a valid driver's licence and clean driving record.
• Basic knowledge of plumbing or white goods.
• Experience in a field service role.
• Excellent customer service and communication skills.
• Progression opportunities due to company growth.

Responsibilities

• Cover your allocated region and assist teammates when needed.
• Achieve high completion rates for installations or repairs.
• Carry out repairs and fix issues on first visit.
• Provide an excellent customer experience from first call to departure.
• Install products in customers' homes and demonstrate features.
• Record stock usage and complete stock takes accurately.

Skills

Driving license

Customer service

Problem solving

Communication

Independent working

Time management

Job description

We're looking for a Field Service Engineer in Reading/Guildford with plumbing and/or white goods knowledge to join and contribute to the success of a rapidly expanding, innovative subscription-based business in the water systems sector who are helping 100,000's of people every day to live healthier lives.

This business has a strong emphasis on company culture, with perks designed specifically for their engineers to incentivise excellent service (more on this below!).

This role does not require specific industry experience as full training will be provided, however you must drive, have at least basic knowledge of plumbing or white goods, experience working in a field service role, and possess excellent customer service skills. Progression opportunities will also be available due to company growth!

The Role

As a Field Service Engineer, you'll be the hero ensuring customers get the most out of their game-changing water systems, making installations a breeze and providing top-notch maintenance on every interaction. This includes:

• Covering your allocated region and assisting others in your team if needed.
• High completion rates for all jobs either installing or repairing systems for customers.
• Carrying out repairs.
• Identifying and fixing issues first time to avoid return visits.
• Provide an awesome customer experience from the first call until leaving their property.
• Installing products in customers' homes.
• Ensure all work is completed to the highest standards, error-free and leaving homes clean & tidy.
• Set up and demonstrate the product for the customer, ensuring they enjoy all the amazing features.
• Positive and frequent communication with the scheduling and stock teams to ensure issues are swiftly resolved.
• Go out of your way to drive positive reviews and customer recommendations.
• Follow all Stand Operating Procedures and defined processes, accurately recording information in the systems.
• Record all stock consumption accurately to ensure your van stock aligns to system counts.
• Complete all stock takes accurately and on time.

About YOU!

*Please note candidates must live within the GU or RG postcodes to be considered*

• Candidates will need a winning smile and an engaging personality, as well as:
• The ability to tackle basic plumbing tasks.
• A home address within the GU or RG postcodes.
• History of being a star in previous field service role.
• Excellent problem-solving skills.
• First class communication and people skills!
• Ability to work independently like a pro and know how to juggle priorities.
• A valid driver's licence and a squeaky-clean driving record.

Salary, perks & incentives:

The company offer a competitive basic salary of £28,000 - £30,000 (depending on experience), with an OTE of £33,500 - £37,500 made from multiple monthly incentives & bonuses. This is based on a 37.5 hour working week with regular overtime available should you wish to earn more!

The company also offers / provides:

• Progression opportunities as the company continues to expand.
• Monthly team & individual incentives to boost earnings to a high OTE.
• Trustpilot review incentives & internal rewards.
• Personal use of company van.
• Travel expenses paid by the company.
• Work uniform provided.
• 23 Days Holiday plus Bank Holidays.

*Please note that due to a very high volume of applications we are unable to respond to each individual applicant. If you have not heard back within one week please assume that your application has unfortunately, on this occasion, been unsuccessful*

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