Field Service Engineer - Water Treatment

Bennett And Game Recruitment; Exeter; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Profit share

Pension

Company vehicle

Fuel card

Company phone

Laptop

TOIL

Personal development

Holiday entitlement

Job summary

Bennett And Game Recruitment is seeking a Field Service Engineer for water treatment systems, covering the South West of England and potentially other UK sites. The role involves servicing, maintaining, and commissioning water treatment equipment, with travel away from home as required and full expense recovery for time away.

You will work with customers and plant operators, perform on-site analysis, complete reports, and contribute to improving service productivity while upholding health,

Qualifications

• A multi-disciplined electro-mechanical engineer with relevant qualifications.
• Experience in the water treatment industry would be an advantage.
• Experience in field-based service/maintenance roles is beneficial.

Responsibilities

• Servicing and maintaining water treatment systems at customer sites across the UK.
• Manage direct relationships with customers and plant operatives.
• Analyse and resolve problems on site and via remote support.
• Install and commission plant where qualified.
• Complete service reports and documentation (MS Word).
• Respond to customer needs in line with specifications.
• Assist in service improvement initiatives to boost productivity and profitability.
• Maintain high levels of customer care and adhere to company policies.

Skills

Electro-mechanical engineering

Customer service

Communication skills

Driving licence

Education

GCSE English

GCSE Maths

Tools

MS Office

Job description

Job Profile for Field Service Engineer - Water Treatment Field Service Engineer required for a manufacturer based in Cheddar.

Are you happy to travel as our clients are based across the UK & abroad and you should expect to have some time working away from home in order to satisfy their requirements.

Visits are agreed in advance with you and fully expensed.

As your skills and experience increase you may also be involved in commissioning of installed systems; this potentially leading to working away for several days or on occasions, a couple of weeks.

The role would be covering the South West of England.

Job Overview

• Servicing and maintaining water treatment systems such as Reverse Osmosis, Deionisers, Filters, Water Softeners and Effluent treatment Plant at customer sites around the UK (and potentially overseas)
• Managing direct relationships with customers and plant operatives.
• Analysing and resolving problems whilst both at site and by way of remote support.
• Completing installation and commissioning of plant (subject to qualification and skill set)
• Completing Service Reports and other associated documentation (using MS Word)
• Responding to customer needs in line with commercial and technical specifications
• Assisting the company with service improvement initiatives; taking a proactive approach to increasing productivity & profitability.
• Ensuring that a high level of customer care & service is maintained at all times
• Ensuring that all company policies inc. Health & Safety are observed and abided with at all times
• Enhancing your own skills and knowledge through proactive learning and self-development

Job Requirements

• A multi-disciplined electro-mechanical engineer with relevant qualifications
• Experience with the water treatment industry would be an advantage
• Experience of having worked as a Service Engineer or in a field based technical support role would be an advantage
• Passionate about providing a first-class service to our customers.
• Strong communication skills both verbally and written, with the versatility to communicate at all levels in a clear and concise manner
• A professional approach to your work and communication with colleagues and customers
• A good level of IT competency, specifically MS Office
• GCSE or equivalent - English and Maths
• A full UK driving license is required and a willingness to travel
• Location: Home based but willing to work across the South West of England. Company vehicle and fuel card supplied

Salary & Benefits

• Profit Share bonus
• 23 days holiday plus bank holidays
• Pension
• 40 hour weekSalary dependent on experience likely £35k-£45kVehicleRate - £18 to £20 per hour dependant on experience.Overtime available£112.5 per week living out allowance - tax free.Work away from home from Monday & back on Friday most of the time. Occasionally factory based in Thetford.Very distinct opportunities for personal progression within the business.Company phone, laptop, Pension, optional TOIL etc etc.Company funded personal development programme available - looking to offer a career & a job.