Field Service Engineer

Zip Water UK; Tees Valley; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Company van

Fuel cards

PPE & tools

Company pension

Flexible scheduling

Annual leave 25 days

Bank holidays

Life assurance

Employee rewards

Discount platform

Job summary

Zip Water UK seeks a field service engineer to work independently in the field services team, delivering world-class customer experience. A dedicated 6-week induction program and on‑the‑job training will equip you to diagnose and repair Zip products on site.

You will promote Zip products and HydroCare services, and strive for first-time fix success while adhering to health and safety standards. A valid UK driving license is essential.

Qualifications

• Background in repairs and fault finding.
• Excellent attention to detail for parts replenishment.
• Customer-facing skills and sales ability are desirable.

Responsibilities

• Deliver field services ensuring quality for Zip Water products.
• Promote Zip products and HydroCare services on site.
• Aim for high first-time fix rates while complying with safety requirements.
• Complete administration in line with business requirements.

Skills

Technical understanding and repairs

Problem solving

Face-to-face customer service

Plumbing qualification

Electrical qualification

UK driving license

Fault diagnostics

Education

Plumbing or electrical qualification

Tools

Tools and equipment handling

Job description

Zip Water is an industry leading filtered boiling, chilled and sparkling water specialist, known globally for being home to the world's most advanced range of drinking water solutions. We provide businesses and homes in more than 70 countries with an extensive range of high-quality drinking and hot water solutions, designed to transform the way individuals, organisations and businesses provide water, for good.

Experience as a Field Engineer is not essential; we will provide internal training to successful candidates with technical understanding and a background focused on repairs and fault finding to become expert Zip Water engineers.

The Opportunity

• Working independently in the field services team, delivering world-class customer experience in every job, every day, positively contributing to the Area, Regional and National results. Encouraging customers and users to be passionate advocates of our brand
• Dedicated 6-week City & Guilds assured induction programme and continued on-job training to give you the skills and knowledge to allow you to achieve your goals
• Promote Zip products and HydroCare services by using your knowledge whilst on site to recommend and advise customers on the best solution to solve their hydration requirements
• Focused to achieve industry leading first time fix rate through the repair and service of all Zip products, in a timely manner, whilst adhering to all technical and health and safety requirements
• Complete administration procedures in line with business requirements

Skills

• Technical understanding and a background focused on repairs and fault finding
• A natural problem solver with great attention to detail, essential to remain up to date and ensure processes are followed for example replenishment of parts stocked
• Face‑to‑face Customer Service experience, and an ability to promote and sell, desirable but not essential
• Plumbing or electrical qualification
• UK Driving license
• Previous experience of fault diagnostics
• Open to new ways of working whilst embracing exciting new products, services and technology as we grow and develop it

Benefits

• 25 days annual leave plus eight statutory bank holidays
• Buy & Sell Holiday scheme
• Life assurance
• Company Pension scheme
• Company van, Fuel cards and parking
• PPE, Tools and company uniform
• Flexible working schedule and overtime available
• Employee rewards and discount platform
• Enhanced maternity, paternity and grandparent leave