Field Service Engineer - Public Transit Technology (UK)

Vix Technology; Poole; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Private Healthcare

Income Protection Scheme

Pension

Group Life Assurance

Cycle to Work Scheme

Electric Car Benefit Scheme

Employee Assistance Programme

Eyecare and Spectacle Vouchers

Job summary

Vix Technology in the UK seeks two Field Services Engineers to maintain, troubleshoot, and support our transit systems. You will ensure service quality, comply with SLAs and KPIs, and travel to customer locations to install and commission on-vehicle and on-street systems.

The role requires an electrical/vehicle maintenance background, autonomous work style, and strong communication with customers. UK residency is essential, with UK citizenship preferred for specific sites.

Qualifications

• Must have an electrical/vehicular maintenance qualification (e.g., NVQ Level 3).
• Ability to work autonomously while maintaining high standards and strong time management.
• Proven customer service skills with a professional demeanor.

Responsibilities

• Diagnose system issues through electrical testing and monitoring tools.
• Resolve hardware faults on vehicles and on-street equipment.
• Maintain effective communication with customers regarding maintenance and fault resolution.
• Drive improvements in KPI performance.
• Install and commission on-vehicle and on-street systems.
• Ensure accurate documentation of maintenance activities.
• Collaborate with local teams and Configuration Engineers.
• Adhere to planned maintenance schedules.
• Participate in periodic meetings with Vix staff.
• Foster customer satisfaction and loyalty.
• Comply with Health and Safety regulations.

Skills

Electrical engineering

Field service engineer

Diagnostics

Customer service

Time management

Autonomous work

Documentation

KPI/SLAs awareness

Education

NVQ Level 3 in Electrical/Vehicle Maintenance

Level 4 Diploma in Vehicle Diagnostics

Tools

Real Time Information systems

GPRS communications

Networking basics (IT systems)

Job description

Vix Technology in the UK seeks two Field Services Engineers to maintain, troubleshoot, and support our transit systems. You will ensure service quality, comply with SLAs and KPIs, and travel to customer locations to install and commission on-vehicle and on-street systems.

The role requires an electrical/vehicle maintenance background, autonomous work style, and strong communication with customers. UK residency is essential, with UK citizenship preferred for specific sites.