Field Service Engineer

Vix Technology & Kuba; Belfast City District; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Private Healthcare

Income Protection Scheme

Pension

Group Life Assurance

Cycle to Work Scheme

Electric Car Benefit Scheme

Employee Assistance Programme

Eyecare and Spectacle Vouchers

Job summary

Vix Technology in Belfast is seeking an experienced Field Service Engineer to support, maintain and improve transit hardware and software. You will perform corrective and preventative maintenance, aim to satisfy customer requirements and meet SLA/KPI targets, and install on-vehicle and on-street equipment.

The ideal candidate will have proven field experience, strong fault diagnosis skills, and a proactive approach to documentation and safety.

Qualifications

• NVQ or Level 3 NVQ in Light/Heavy Vehicle Maintenance & Repair.
• Ability to work independently and maintain high standards when unsupervised.
• Good organisational and time management skills.
• Customer awareness with professionalism in communications.
• Proven field-based engineer with fault diagnosis experience on electrical/electronic systems.

Responsibilities

• Identify system faults through electrical testing and monitoring tools.
• Rectify faults on on-street and on-vehicle hardware within SLAs.
• Communicate maintenance and fault issues to customers.
• Maintain and improve KPI performance.
• Install and commission on-vehicle and on-street equipment.
• Keep documentation up to date accurately.
• Liaise with local team and Configuration Engineers.
• Ensure compliance with planned maintenance programmes.
• Attend progress meetings with Vix staff.
• Ensure customer satisfaction and safety compliance.

Skills

Electrical engineering

Fault diagnosis

Field-based engineering

Customer service

Time management

Documentation

Education

NVQ in electrical engineering

Level 3 NVQ in Vehicle Maintenance & Repair

Tools

GPRS knowledge

Real Time Information systems

IT systems basics

Job description

Make The Connection.

Vix Technology, a global leader in automatic fare collection, transit information, and transit analytics solutions, is seeking a highly skilled and experienced Field Engineer. With a presence in over 200 city and regional transport authorities worldwide, Vix has been at the forefront of transforming fare collection for more than 35 years. At Vix, we are committed to solving problems and delivering innovative solutions that are revolutionizing the world of public transit.

At Vix, we are a worldwide organisation that values the unique strengths derived from individual diversity within our community. We encourage you to share your personal perspective, cultural background, and unique experiences with us – we look forward to your application!

We’re on the hunt for an engaged and motivated Field Service Engineer to support, maintain and improve products and ancillary equipment. Your day will include corrective and preventative maintenance. Your primary objective will be to satisfy customer requirements and ensure customer /company SLA and KPI targets and contractual obligations are fully achieved.

What will you be responsible for?

• Identify system faults through electrical testing procedures and with Vix software monitoring tools
• Rectify system, on-street hardware and on-vehicle hardware faults within SLAs
• Correspondence with customer on maintenance and fault issues
• Maintain and drive to improve KPI performance
• Installation and commissioning of on-vehicle and on-street equipment
• Maintain and update documentation accurately
• Liaise with local team and with Configuration Engineers
• Ensure compliance of planned maintenance programme
• Attend periodic progress meetings alongside other Vix staff
• Ensure customer satisfaction
• Comply with Health and Safety Standards

We regret that this position is only available for UK citizens/Residents with indefinite leave to remain in the UK, with current full time work rights for the United Kingdom, currently residing in the UK. This position is based in Belfast.

What does our ideal candidate look like?

Essential Skills & Experience:

• NVQ or similar in electrical engineeringOr Level 3 NVQ or similar in Light or Heavy Vehicle Maintenance & Repair
• Ability to work independently to deliver and maintain high standards when unsupervised
• Good organisational and time management skills
• Customer Awareness, ability to demonstrate professionalism and effectively interact with customers, delivering excellent and consistent service
• Proven experience as a field-based engineer, time-served electrical engineer or a time-served vehicle technician with a demonstrable track record of fault diagnosis of vehicle electrical/electronic systems
• Working in a pressurised environment, meeting tight deadlines
• Good customer relationship skills

Desirable:

• Level 4 Diploma (or similar) in Vehicle Diagnostics
• Working on Real Time Information systems
• Experience of GPRS communications
• Working with IT systems with knowledge of applications and basic networking
• Proven experience in a similar environment
• Knowledge of Quality Systems and procedures
• Proven electrical knowledge to diagnose faults
• Ability to identify best engineering working practices

What’s in it for you?

Besides the opportunity to work for a global company that is customer and people focused, we offer:

• A focus on learning and development
• A great team of like-minded professionals
• Private Healthcare
• Income Protection Scheme
• Pension
• Group Life Assurance
• Cycle to Work Scheme
• Electric Car Benefit Scheme
• Employee Assistance Programme
• Eyecare and Spectacle Vouchers

We regret that this position is only available for UK&I citizens/Residents with indefinite leave to remain in the UK&I, with current full time work rights for the United Kingdom, currently residing in the UK.

Vix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential.