Field Service Engineer - Cambridgeshire

Vix Technology; Poole; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Private Healthcare

Income Protection Scheme

Pension

Group Life Assurance

Cycle to Work Scheme

Electric Car Benefit Scheme

Employee Assistance Programme

Eyecare and Spectacle Vouchers

Job summary

Vix Technology in the UK seeks two Field Services Engineers to maintain, troubleshoot, and support our transit systems. You will ensure service quality, comply with SLAs and KPIs, and travel to customer locations to install and commission on-vehicle and on-street systems.

The role requires an electrical/vehicle maintenance background, autonomous work style, and strong communication with customers. UK residency is essential, with UK citizenship preferred for specific sites.

Qualifications

• Must have an electrical/vehicular maintenance qualification (e.g., NVQ Level 3).
• Ability to work autonomously while maintaining high standards and strong time management.
• Proven customer service skills with a professional demeanor.

Responsibilities

• Diagnose system issues through electrical testing and monitoring tools.
• Resolve hardware faults on vehicles and on-street equipment.
• Maintain effective communication with customers regarding maintenance and fault resolution.
• Drive improvements in KPI performance.
• Install and commission on-vehicle and on-street systems.
• Ensure accurate documentation of maintenance activities.
• Collaborate with local teams and Configuration Engineers.
• Adhere to planned maintenance schedules.
• Participate in periodic meetings with Vix staff.
• Foster customer satisfaction and loyalty.
• Comply with Health and Safety regulations.

Skills

Electrical engineering

Field service engineer

Diagnostics

Customer service

Time management

Autonomous work

Documentation

KPI/SLAs awareness

Education

NVQ Level 3 in Electrical/Vehicle Maintenance

Level 4 Diploma in Vehicle Diagnostics

Tools

Real Time Information systems

GPRS communications

Networking basics (IT systems)

Job description

Empower Public Transit, Join Vix Technology!

At Vix Technology, we lead the charge in providing world-class solutions for automatic fare collection, transit information, and transit analytics. With a remarkable track record spanning over 35 years and operations in more than 200 cities globally, we are passionate about enhancing public transit for millions of users. Our innovation is driven by the diverse perspectives of our team, and we are eager to welcome new talents who share our vision.

We are currently seeking two (2x) dynamic and motivated Field Services Engineers to join our dedicated team. In this role, you will play an essential part in maintaining, troubleshooting, and supporting our state-of-the-art systems, ensuring customer satisfaction while adhering to service level agreements (SLAs) and key performance indicators (KPIs).

If you are located in the SOUTH of England and have the skillset to match, we want you!

Key Responsibilities:

• Diagnose system issues through electrical testing and Vix software monitoring tools.
• Resolve hardware faults on vehicles and on-street equipment swiftly and efficiently.
• Maintain effective communication with customers regarding maintenance and fault resolution.
• Drive improvements in KPI performance.
• Install and commission on-vehicle and on-street systems.
• Ensure accurate documentation of maintenance activities.
• Collaborate with local teams and Configuration Engineers.
• Adhere to planned maintenance schedules.
• Participate in periodic meetings with Vix staff.
• Foster customer satisfaction and loyalty.
• Comply with Health and Safety regulations.

This role is open only to UK citizens or residents with indefinite leave to remain, and you must currently reside in the UK.

Are you the right fit? Our ideal candidate will have:

Essential Skills & Experience:

• Relevant qualification in electrical engineering or vehicle maintenance (e.g., NVQ Level 3).
• The ability to work autonomously while maintaining high standards.
• Strong organizational and time management skills.
• Exceptional customer service skills with a focus on professionalism.
• Proven experience as a field engineer, with demonstrated skills in electrical and electronic diagnostics.
• Experience working under pressure and meeting tight timelines.
• Strong relationship-building capabilities with customers.

Desirable Skills:

• Level 4 Diploma in Vehicle Diagnostics.
• Experience with Real Time Information systems.
• Familiarity with GPRS communications.
• Proficient in IT systems with knowledge in basic networking.
• Experience in a similar field environment.
• Understanding of Quality Systems and procedures.
• Sound electrical troubleshooting knowledge.
• Knowledge of best engineering practices.
• Accreditation in Emergency First Aid at Work and any HERS Found level.
• NVQ Level 2.

What’s in it for you?

Besides the opportunity to work for a global company that is customer and people focused, we offer:

• A great team of like-minded professionals

• Private Healthcare
• Income Protection Scheme
• Pension
• Group Life Assurance
• Cycle to Work Scheme
• Electric Car Benefit Scheme
• Employee Assistance Programme
• Eyecare and Spectacle Vouchers

We regret that this position is only available for UK&I citizens/Residents with indefinite leave to remain in the UK&I, with current full time work rights for the United Kingdom, currently residing in the UK.