Field Service Engineer - On-Site VIP IT Support

Kocho; Cleckheaton; Remote; GBP 30,000 - 42,000; Full time

Job summary

Kocho in West Yorkshire is recruiting a Field Services Engineer to deliver on-site IT engineering support for client sites within UK regions. You will manage incidents and requests from initial contact to resolution, document progress in the ticketing system and maintain strong client relationships through professional service.

The role requires 1st/2nd line support, remote troubleshooting, hardware and software configuration, and the ability to travel between sites.

Qualifications

• Experience in IT support with a focus on field services.
• VIP/onsite client-facing support experience preferred.
• Strong troubleshooting and communication skills.

Responsibilities

• Provide 1st/2nd line IT support for clients on-site or remote.
• Respond to alerts, diagnose incidents and document progress in tickets.
• Ensure SLAs are met and maintain professional client relationships.
• Manage stock and build endpoint devices when needed.
• Cover for onsite engineers and travel between client sites.

Skills

Field Services

On-site support

Troubleshooting

Windows

Networking

AD/Group Policy

MS365/Exchange

Job description

Kocho in West Yorkshire is recruiting a Field Services Engineer to deliver on-site IT engineering support for client sites within UK regions. You will manage incidents and requests from initial contact to resolution, document progress in the ticketing system and maintain strong client relationships through professional service.

The role requires 1st/2nd line support, remote troubleshooting, hardware and software configuration, and the ability to travel between sites.