Client‑First Field IT Engineer (Onsite)

Kocho; West Yorkshire; On-site; GBP 28,000 - 42,000; Full time

Job summary

Kocho is a field services provider delivering IT engineering support at a client site in West Yorkshire. The role focuses on first‑line and second‑line IT support with a customer‑first mindset, ensuring timely incident resolution and superior service delivery.

You’ll manage incidents on client sites or remotely, document progress in the ticketing system, and collaborate with onsite teams to maintain high customer satisfaction and SLAs. The position requires flexible hours within a 7am–7pm window.

Qualifications

• Experience in IT with client-focused support, preferably in MSP or financial sector.
• Windows troubleshooting expertise per CompTIA A+.
• Hardware laptop troubleshooting following MS900 guidelines/trainings.
• Mobile device management using Endpoint Manager.
• Application management including MS Office, Adobe Acrobat, VPN.

Responsibilities

• Provide 1st/2nd line IT support for clients, remotely or on client sites.
• Respond to alerts, perform testing and troubleshooting, document issues in the ticketing system.
• Diagnose incidents and resolve or escalate to 3rd line as needed.
• Lead by example, uphold technical standards and exceptional customer support.
• Maintain stock, assemble endpoint devices, and support onsite engineers when required.
• Handle onsite coverage and BAU incident management when not traveling or remote.

Skills

Windows troubleshooting

Desktop support

Network troubleshooting

Hardware diagnostics

Endpoint management

VPN

MS Office

Adobe Acrobat

Education

CompTIA A+

Tools

Remote troubleshooting tools

Job description

Kocho is a field services provider delivering IT engineering support at a client site in West Yorkshire. The role focuses on first‑line and second‑line IT support with a customer‑first mindset, ensuring timely incident resolution and superior service delivery.

You’ll manage incidents on client sites or remotely, document progress in the ticketing system, and collaborate with onsite teams to maintain high customer satisfaction and SLAs. The position requires flexible hours within a 7am–7pm window.