Onsite IT Field Engineer - Multi-Site Support

OCU Group; Leeds; On-site; GBP 32,000 - 46,000; Full time

Job summary

OCU Group is seeking a proactive Digital Onsite Field Engineer to join our Digital Technology team in Leeds. The role provides hands-on IT support across multiple sites, acting as a key escalation point between the remote Service Desk and central teams, with on-site investigation and resolution responsibilities.

You will diagnose and resolve a wide range of incidents, support major incidents, and contribute to knowledge articles and documentation while travelling regionally to service sites.

Qualifications

• Experience in a second-line or advanced IT support role within a multi-site or enterprise environment.
• Proven ability to independently diagnose and resolve complex technical issues.
• Strong knowledge of Microsoft 365, Windows, macOS, endpoint devices and enterprise applications.
• Experience supporting identity and access management, including user lifecycle management, permissions and multi-factor authentication.

Responsibilities

• Provide second-line, on-site support for incidents and service requests that cannot be resolved remotely.
• Take ownership of complex technical issues through to permanent resolution.
• Troubleshoot and support end-user devices, workplace technology, applications, identity and access management, connectivity and peripherals.
• Travel across regional sites to carry out fault diagnosis, equipment deployment, replacement and setup activities.
• Act as a technical escalation point for Service Desk teams, offering guidance and expertise.
• Support major incident response activities and contribute to post-incident reviews.
• Identify recurring issues and drive problem management and continuous improvement initiatives.
• Maintain accurate technical documentation, asset records and knowledge articles.
• Collaborate closely with Digital Technology teams and third-party suppliers to ensure service stability and performance.

Job description

OCU Group is seeking a proactive Digital Onsite Field Engineer to join our Digital Technology team in Leeds. The role provides hands-on IT support across multiple sites, acting as a key escalation point between the remote Service Desk and central teams, with on-site investigation and resolution responsibilities.

You will diagnose and resolve a wide range of incidents, support major incidents, and contribute to knowledge articles and documentation while travelling regionally to service sites.