Field IT Engineer — On-Site & Remote Support (UK Travel)

Compass Children's Homes; Bradford; On-site; GBP 32,000 - 42,000; Full time

Job summary

Compass Community is seeking a proactive Field Service Engineer to deliver on-site and remote IT support across residential homes, schools and services in the North Region of the UK. You’ll ensure systems are secure, reliable and fit for purpose, enabling colleagues to provide safe support to children, families and carers.

You will travel across services in the UK, supporting day-to-day IT operations, tackling technical issues, and assisting with site setups and IT projects while maintaining

Qualifications

• Experience providing IT support in a field or on-site role.
• Strong knowledge of Windows 10/11, Microsoft 365 and basic networking.
• Excellent communication and problem-solving skills, with a focus on safeguarding and confidentiality.

Responsibilities

• Provide 1st and 2nd line IT support remotely and on-site.
• Install and maintain PCs, laptops, tablets, printers, and networking gear.
• Support Microsoft 365, Windows devices, cloud systems and Wi-Fi.
• Troubleshoot issues and perform routine maintenance and upgrades.
• Support new site setups and IT projects.
• Maintain records and ensure security and compliance.

Skills

IT support

Windows 10/11

Microsoft 365

Networking basics

Customer service

Problem solving

Travel ready

Independent worker

Education

IT qualification

Tools

Remote tools

Job description

Compass Community is seeking a proactive Field Service Engineer to deliver on-site and remote IT support across residential homes, schools and services in the North Region of the UK. You’ll ensure systems are secure, reliable and fit for purpose, enabling colleagues to provide safe support to children, families and carers.

You will travel across services in the UK, supporting day-to-day IT operations, tackling technical issues, and assisting with site setups and IT projects while maintaining