Field Service Engineer: Lab Instrumentation & Diagnostics

Planet Pharma; Swindon; On-site; GBP 34,000 - 52,000; Full time

Job summary

Planet Pharma is seeking a Field Service Engineer to cover Swindon and surrounding area. You will install, commission, service and repair complex laboratory and diagnostic instrumentation at customer sites.

Working independently, you will ensure equipment uptime, deliver technical support, and build strong relationships with customers and internal teams. A 3+ year background in field service engineering and a solid electro-mechanical skillset are essential.

Qualifications

• A qualification in Electrical/Electronic Engineering (HNC, HND or City & Guilds).
• Minimum 3 years field service engineering experience.
• Strong electro-mechanical and electronic fault-finding skills.
• Experience installing, servicing and maintaining complex equipment.
• Knowledge of Windows operating systems and networked environments.
• Experience working with TCP/IP, DHCP, DNS and device connectivity troubleshooting.

Responsibilities

• Installing and commissioning instrumentation at customer sites.
• Performing preventative maintenance activities to planned schedules.
• Diagnosing and repairing electro-mechanical, electronic and software-related faults.
• Troubleshooting network connectivity and system integration issues.
• Maintaining accurate service documentation and reports.
• Managing spare parts and field service inventory.
• Building strong relationships with customers and internal teams.
• Ensuring high levels of equipment uptime and customer satisfaction.

Skills

Electro-mechanical fault-finding

Electronic fault-finding

Customer-facing communication

Independent problem solving

Windows & network basics

Education

Electrical/Electronic Engineering qualification (HNC/HND/City & Guilds)

Job description

Planet Pharma is seeking a Field Service Engineer to cover Swindon and surrounding area. You will install, commission, service and repair complex laboratory and diagnostic instrumentation at customer sites.

Working independently, you will ensure equipment uptime, deliver technical support, and build strong relationships with customers and internal teams. A 3+ year background in field service engineering and a solid electro-mechanical skillset are essential.