Field Service Engineer – Coffee Equipment & Service

Costa; United Kingdom; Remote; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Share scheme

Discretionary bonus

Company van (work/personal)

Staff discount 50%

Strong pension

Costa Financial Support Fund

Job summary

Costa Coffee is hiring a Field Service Engineer to cover Harlow and surrounding postcodes. You’ll diagnose faults, repair or replace Costa Express equipment, and ensure customers enjoy their coffee experience.

This permanent role is 37.5 hours per week with a 1 in 4 weekend pattern. Costa offers a share scheme, discretionary bonus, a van for work and personal use, staff discount, a strong pension and the Costa Financial Support Fund.

Qualifications

• Experience using service equipment in electrical or mechanical engineering roles.
• Ability to diagnose faults and repair or replace equipment.
• Strong customer-oriented communication and problem-solving skills.

Responsibilities

• Diagnose faults to repair or replace Costa Express equipment.
• Communicate issues and solutions through escalation points.
• Provide first-class customer service to partners.

Skills

Service equipment experience

Electrical/Mechanical eng

Customer service

People skills

Job description

Costa Coffee is hiring a Field Service Engineer to cover Harlow and surrounding postcodes. You’ll diagnose faults, repair or replace Costa Express equipment, and ensure customers enjoy their coffee experience.

This permanent role is 37.5 hours per week with a 1 in 4 weekend pattern. Costa offers a share scheme, discretionary bonus, a van for work and personal use, staff discount, a strong pension and the Costa Financial Support Fund.