Field Service Engineer

Costa Coffee; Birmingham; On-site; GBP 31,590 - 38,610; Full time

Benefits offered by this job

Access to Coca-Cola share scheme

50% discount on food and drinks

Smart pension matched up to 10%

Costa Financial Support Fund

Job summary

A global coffee brand is seeking a Field Service Engineer to maintain Costa Express equipment in Birmingham. This role involves diagnosing faults, providing customer service, and enjoying various perks such as a share scheme and training programs. Ideal candidates should have experience in electrical or mechanical engineering and the ability to work under pressure.

Qualifications

• Experience in an electrical or mechanical engineering role.
• Agile worker capable of managing service equipment effectively.
• Enthusiasm for learning and development.

Responsibilities

• Diagnose faults to repair or replace equipment.
• Communicate issues and solutions effectively.
• Provide excellent customer service.

Skills

Experience using service equipment

Problem-solving

First-class customer service

Ability to stay calm under pressure

Job description

Join to apply for the Field Service Engineer role at Costa Coffee

Field Service Engineer – South Birmingham – From £35,100 per annum - Permanent

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And there’s never been a better time to join us as a Field Service Engineer.

So, why Costa?

We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

• Access to the Coca-Cola share scheme including matched contributions
• 50% discount on all your favourite food and drinks in Costa owned stores
• A smart pension that is matched up to an amazing 10%
• The Costa Financial Support Fund, supporting our team members who find themselves in unexpected financial pressure
• And that’s not all. Explore even more of our perks here:https://bit.ly/costaperks

What you’ll do

Being a Field Service Engineer means so much more than maintaining our Costa Express equipment. It’s your chance to solve problems, be accountable for the equipment in your patch, and get ahead of the curve - which means you’ll be:

• Diagnosing faults to repair or replace the equipment that keeps customers enjoying their coffee
• Communicating issues, problems and solutions through escalation points
• Serving up smiles with first-class customer service for our partners

Who you are

It’s your unique ingredients we’re interested in:

• An agile worker with experience using service equipment in an electrical or mechanical engineering role
• An efficiency expert ready to keep our equipment operating effectively
• A people person who can stay calm under pressure

Our training

We believe in developing and investing in talent! As we continue our journey of growth, it is important to us that we invest in our Field Service Engineers.

Prior to your technical academy training you will be accompanied by a Field Service Engineer to observe the role and responsibilities. You will experience hand on learning with our IT platforms out in the field. Then you will join our Technical Trainers and receive in depth training in our Loudwater Academy - encompassing: servicing & maintaining our fleet, fault finding using your technical knowledge. You will be supported and coached by our champions in the field to embed your learning, build your confidence and you will have access to our digital platform that will support you day to day!

Our training programme meets the global quality standards set by City & Guilds and enables continuous improvement.

We will set you up for success so you can feel confident and understand our technical documents, complete your Electrical Safety Learning and be able to deliver the perfect coffee on every visit.

Working pattern

37,5 hours a week, 1 / 4 weekends

For any reasonable adjustments and general queries, please get in touch with [e-mail]