Field Service Engineer – Coffee Tech & Customer Impact

Costa; Rugby; Hybrid; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Share scheme

Bonus scheme

Company van

Discount

Pension

Financial support fund

Job summary

Costa Coffee is hiring a Field Service Engineer to cover Canterbury area on a permanent basis. The role involves diagnosing faults on Costa Express equipment and delivering first-class customer service to our partners.

You will join a training-focused team with a structured development programme, a 37.5 hour week, and benefits including a smart pension, share scheme, and a 50% discount on Costa food and drinks.

Qualifications

• Experience using service equipment in electrical or mechanical engineering roles.
• Adaptability to field-based service work.
• Demonstrated customer-facing service skills.

Responsibilities

• Diagnose faults to repair or replace equipment.
• Escalate issues and communicate solutions clearly.
• Provide first-class customer service to partners.

Skills

Electrical eng

Mechanical eng

Field service

Job description

Costa Coffee is hiring a Field Service Engineer to cover Canterbury area on a permanent basis. The role involves diagnosing faults on Costa Express equipment and delivering first-class customer service to our partners.

You will join a training-focused team with a structured development programme, a 37.5 hour week, and benefits including a smart pension, share scheme, and a 50% discount on Costa food and drinks.