Field Service Engineer

Costa Coffee; Harlow; On-site; GBP 31,590 - 38,610; Full time

Benefits offered by this job

Up to 10% Annual Bonus

High spec Ford Transit van

Access to Coca-Cola share scheme

50% discount on food and drinks

Matched pension contributions

Financial Support Fund

Job summary

A global coffee brand is seeking a Field Service Engineer in Harlow, England. The role involves diagnosing and repairing equipment, ensuring customer satisfaction through first-class service. Candidates should have experience in electrical or mechanical engineering, with a passion for customer service. The company offers comprehensive training and a supportive working environment, with additional perks including bonuses and discounts. This full-time position comes with a competitive salary and benefits package.

Qualifications

• Experience in an electrical or mechanical engineering role.
• Ability to diagnose faults in equipment.
• Strong communication skills for resolving issues.

Responsibilities

• Diagnose faults and repair equipment.
• Communicate issues and solutions effectively.
• Provide excellent customer service.

Skills

Service equipment experience

Customer service

Electrical or mechanical engineering

Ability to stay calm under pressure

Job description

Field Service Engineer – Harlow Area – From £35,100 per annum - Permanent

(SG10, SG12, SG13, CM17, CM18, CM19, CM20, EN9 Postcodes Only)

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day‑to‑day.

And there’s never been a better time to join us as a Field Service Engineer.

So, why Costa?

We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

• Up to 10% Annual Bonus
• High spec Ford Transit van for business and personal use (personal use optional)
• Access to the Coca‑Cola share scheme including matched contributions
• 50% discount on all your favourite food and drinks in Costa‑owned stores
• A smart pension that is matched up to an amazing 10%
• The Costa Financial Support Fund, supporting our team members who find themselves in unexpected financial pressure
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We’re passionate about being a great place to work, where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

• Diagnosing faults to repair or replace the equipment that keeps customers enjoying their coffee
• Communicating issues, problems and solutions through escalation points
• Serving up smiles with first‑class customer service for our partners

Who you are

• An agile worker with experience using service equipment in an electrical or mechanical engineering role
• An efficiency expert ready to keep our equipment operating effectively
• A people person who can stay calm under pressure

Our training

We believe in developing and investing in talent! As we continue our journey of growth, it is important to us that we invest in our Field Service Engineers.

Our City & Guilds Assured training programme has been developed to help you reach your full potential. At Express we want you to have the desire to continuously improve, striving to ensure that tomorrow we are better than today.

We have a world class academy, where we deliver your technical learning, which is bespoke to each machine proposition and this showcases our fleet and immerses you in our Brand.

Prior to your technical academy training you will be accompanied by a Field Service Engineer to observe the role and responsibilities. You will experience hand‑on learning with our IT platforms out in the field. Then you will join our Technical Trainers and receive in‑depth training in our Loudwater Academy – encompassing: servicing & maintaining our fleet, fault finding using your technical knowledge. You will be supported and coached by our champions in the field to embed your learning, build your confidence and you will have access to our digital platform that will support you day to day!

Our training programme meets the global quality standards set by City & Guilds and enables continuous improvement.

We will set you up for success so you can feel confident and understand our technical documents, complete your Electrical Safety Learning and be able to deliver the perfect coffee on every visit.

Working pattern

37.5 hours a week, 1 / 4 weekends

For any reasonable adjustments and general queries, please get in touch with [e-mail]

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Engineering Services and Retail

Referrals increase your chances of interviewing at Costa Coffee by 2x

Get notified about new Field Services Engineer jobs in Harlow, England, United Kingdom.