Field Service Engineer

NCR Atleos; Nottingham; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Company vehicle

Fuel card provided

Health & Safety training

24 days holiday, increasing to 25

Pension plan

Job summary

NCR Atleos is seeking a Field Service Engineer to diagnose faults and repair ATM modules on-site across Derby, Leicester and Nottingham. You will install, maintain and repair equipment in your territory and take ownership of customer issues to meet SLA targets.

The role involves travel, manual handling, and adherence to Health & Safety policies. Full training is provided and a company vehicle with fuel card is available. Prior IT/PC hardware experience is valued.

Qualifications

• Valid Full UK manual driving license
• Strong local geographical knowledge
• Experience in break/fix, IT, computer/mechanical repair
• Basic computer hardware and software knowledge
• Experience with Windows operating systems
• Experience in general PC hardware and software maintenance
• High level of mechanical/electrical aptitude
• Excellent interpersonal skills and customer facing relationship skills
• Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure

Responsibilities

• Diagnose faults and perform repair or replacement of ATM modules on-site
• Install, maintain, and repair equipment within an assigned territory/region
• Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements
• Carry out work with adherence to the Health & Safety Policy
• Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods

Job description

About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Field Service Engineer - Talent Pool – Derby / Leicester / NottinghamThis advert is for future openings within our Field Service Team.By applying, you’ll be considered for upcoming opportunities. Our team regularly reviews applications and will contact you if a suitable role becomes available.Looking for something right now? Explore our current vacancies on the Careers page and apply today! www.NCRAtleos.com/CareersJob Title: Field Service EngineerLocation: Derby or Leicester or Nottingham - Field WorkSalary: £31,000 - £32,500 depending on experienceHours: 42.5 per week across 5days with weekend work on rota basisMAIN RESPONSIBILITIES:Diagnose faults and perform repair or replacement of ATM modules on-siteInstall, maintain, and repair equipment within an assigned territory/regionTake ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level AgreementsCarry out work with adherence to the Health & Safety PolicyRole may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periodsFull training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)KEY QUALIFICATIONS:Valid Full UK manual driving licenseStrong local geographical knowledgeExperience in break/fix, IT, computer/mechanical repairBasic computer hardware and software knowledgeExperience with Windows operating systemsExperience in general PC hardware and software maintenanceHigh level of mechanical/electrical aptitudePIA licences desirable, but if you don’t hold one, it will be providedExcellent interpersonal skills and customer facing relationship skillsAbility to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressurePREFERRED QUALIFICATIONS (NOT ESSENTIAL):NCR/Wincor ATMs experiencePrevious Field Based experiencePrevious Engineering experienceWHAT WE CAN OFFER YOU:£31,000 - £32,500 depending on experiencePersonal use of the company vehicle (fuel card provided; BIK and usage fee per mile applies)42.5-hour contract with weekend work on rota basis; 5 days over 7 (8.5 hours + 30 minutes brake)Health & Safety training24 days holiday, rises to 25 after 5 years’ service.Competitive defined contribution company pension with Fidelity.75% Employer funded single private medical cover with the option to buy additional cover.Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.Employee life assurance.Employer funded Income protection scheme.Employee Assistance Programme, with 24/7 counselling service.Access to MYGYM discounts for membership offers and discounts.Access to a range of lifestyle discounts.#LI-WB1DisclaimerThank you for your interest in our position. This is an evergreen job posting for future openings, meaning we may not have an open role at this time, but we use candidates gathered from this posting to build a pipeline of candidates for future needs. As a result, individual application feedback will not be provided. Submitting your application allows our recruiting team to consider you as positions become available.Candidates seeking immediate opportunities are encouraged to review current openings on the NCR Atleos Careers page www.NCRAtleos.com/Careers.Offers of employment are conditional upon passage of screening criteria applicable to the job.EEO StatementNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.