Field Service Engineer

KDR Recruitment USA; Northampton; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Unknown company in the NRW region seeks an IT Field Support Engineer to deliver hands-on, onsite IT support across multiple sites in Germany. The role involves hardware deployments, troubleshooting, and maintaining workplace technology.

You will spend time visiting offices, configuring desktops and laptops, and ensuring end-user issues are resolved efficiently while communicating with users in German and English.

Qualifications

• Qualification in IT, System Integration or related discipline.
• Experience in desktop support, field engineering or workplace IT.
• Strong troubleshooting and communication skills.

Responsibilities

• Provide onsite IT support across multiple office locations.
• Deploy, relocate and configure desktops, laptops and workplace hardware.
• Diagnose and resolve hardware, software and user issues.
• Install and patch printers and peripheral devices.
• Coordinate visits and plan your schedule across sites.

Skills

Desktop support

Field engineering

IT support

Windows & Office

German language

Customer service

Education

IT qualification

Job description

IT Field Support Engineer | NRW Region, Germany | Up to £50,000 + bonus + benefits

Join a well-established European organisation as they continue to invest in their internal IT function. With offices across Germany, they're looking to add a IT Field Support Technician who enjoys being hands‑on, solving problems and working directly with end users.

This is a varied role where you'll split your time between multiple sites, supporting colleagues with everything from new workstation deployments to troubleshooting hardware issues and maintaining workplace technology.

If you enjoy being out from behind the desk and like every day to be a little different, this could be an excellent fit.

What You'll Be Doing

You'll be responsible for keeping users productive by delivering reliable onsite IT support across several office locations.

Your day‑to‑day responsibilities will include

• Visiting company offices to provide onsite technical support
• Deploying, relocating and configuring desktops, laptops and workplace hardware
• Diagnosing and resolving hardware, software and user issues
• Installing, configuring and patching printers and peripheral devices
• Completing hardware upgrades and replacement programmes
• Installing and managing structured cabling for IT equipment
• Maintaining accurate asset records and updating the CMDB
• Monitoring hardware stock and supporting equipment lifecycle management
• Planning your own schedule and coordinating visits across multiple locations

What We're Looking For

We're looking for someone with a practical, customer‑focused approach who enjoys delivering great IT support.

You’ll ideally have

• A qualification in IT, System Integration or a related technical discipline
• Previous experience in desktop support, field engineering or workplace IT
• Good knowledge of Microsoft Windows and Microsoft Office environments
• Experience supporting PCs, laptops, printers and other end‑user hardware
• Strong troubleshooting skills with a logical approach to problem solving
• Excellent communication skills and a professional, service‑led attitude
• The ability to work independently and manage your own workload
• Basic knowledge of ITIL principles
• Fluent German and Good English language skills
• A full Class B driving licence

What’s On Offer

• The opportunity to work for a large, established organisation with a strong technology function
• A varied role where you’ll support multiple sites and technologies
• Plenty of autonomy and ownership in your day‑to‑day work
• Ongoing training and opportunities to develop your technical skills
• Long‑term career progression within a stable business
• A collaborative team that values quality, customer service and continuous improvement

If you're an IT Support Engineer, Desktop Support Engineer or Field Engineer looking for a role that offers variety, independence and the chance to work across multiple locations, we'd love to hear from you.