Field Service Engineer – Slough and Surrounding areas

Glory Global; Slough; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Company Car

Pension scheme

Private medical insurance

Dental insurance

Life assurance

Employee wellbeing events

Employee discounts

Training & development

Job summary

Glory Global in the United Kingdom is seeking a Field Service Engineer to support and maintain customer technology across a large territory including Slough and surrounding areas. This hands-on role combines electro-mechanical repair, Windows-based diagnostics, and basic networking to keep customer sites operating reliably.

You’ll work independently from day one, manage your workload, communicate professionally on site, and deliver high-quality service aligned to SLAs.

Qualifications

• Field service experience in a customer environment (ATM, printers/EPOS, kiosks or similar).
• Strong fault-finding across electro-mechanical systems.
• Confident using Windows laptop for diagnostics, reporting and communication.
• Networking knowledge: LAN/Ethernet, IP addressing and device interfaces.
• Excellent customer service and communication skills.
• Ability to manage daily workload with Regional Service Controller.

Responsibilities

• Undertake planned maintenance, installations/upgrades, and priority attendance when time-critical issues arise.
• Use a Windows laptop to access tools, review logs, update configurations, and document actions.
• Perform network tasks to access device interfaces and confirm communications.
• Repair and maintain electro-mechanical systems and power components.
• Carry out preventative maintenance to reduce downtime and improve reliability.
• Provide clear customer updates and set expectations during service activity.
• Complete accurate job documentation for first-time fix and audits.
• Escalate with evidence, logs, and fault context to technical support.
• Work to SLAs and prioritise time-critical issues with scheduling and teams.

Skills

Field service

Fault finding

Windows diagnostics

Networking

Customer service

Time management

Driving licence

IP addressing

SLAs

Health & safety

Hardware upgrades

Mentoring

Job description

Field Service Engineer – Slough and Surrounding areas

We’re looking for an experienced Field Service Engineer to support and maintain customer technology across a large territory.

This is a hands‑on role combining electro‑mechanical repair, Windows‑based diagnostics, and basic networking to keep customer sites operating reliably.

You’ll be trusted to work independently from day one — managing your workload, communicating professionally on site, and delivering a high‑quality service aligned to agreed service levels (SLAs).

Field-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required.

Key Responsibilities

What you’ll do (day to day) Undertake a mix of planned maintenance, installations/upgrades, and priority attendance when a customer has a time‑critical issue.

• Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions.
• Perform network connectivity tasks (LAN connections, IP settings, basic troubleshooting) to access device interfaces and confirm communications.
• Repair and maintain electro‑mechanical systems (modules, sensors, motors, transport mechanisms, power components).
• Carry out preventative maintenance to reduce downtime and improve reliability.
• Provide clear customer updates and set expectations during service activity.
• Complete accurate job documentation (work completed, parts used, findings, next steps) to support first‑time fix and audit quality.
• Escalate effectively when needed — providing clear evidence, logs, and fault context to technical support.

Service levels & priority work (SLAs)

• You’ll work to agreed service levels (SLAs) that help keep customer operations running smoothly.
• Most work is planned and scheduled. When a customer has a time‑critical issue, you’ll prioritise it with support from scheduling and technical teams — aiming for a first‑time fix and minimal disruption.

What we’re looking for

• Proven field service experience in a customer environment (ideal backgrounds include ATMs, printers/MFDs, EPOS, kiosks, vending, security systems, cash‑handling or similar technology).
• Strong fault‑finding ability across electro‑mechanical systems.
• Confident using a Windows laptop for diagnostics, reporting, and communication.
• Networking competence: LAN/Ethernet, IP addressing, connectivity checks, and accessing device interfaces.
• Excellent customer service and communication skills (written and verbal).
• Ability to efficiently manage your day based on priorities and workload in conjunction with your Regional Service Controller
• Full UK driving licence.
• Networking self‑check (expected): If you can set a static IP, log into a router/switch, confidently troubleshoot a “no connection issues” and logically understand networking basics — you’ll be comfortable in this role.
• Experience adhering to SLAs and managing high‑priority callouts.
• Understanding of health & safety in the field (risk awareness, safe working, customer site standards).
• Experience with hardware/software upgrades, device configuration, or remote support tools.
• Coaching/mentoring ability (supporting less experienced engineers).
• 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days
• Company Car
• Competitive company pension scheme
• Ongoing training and development
• Private medical insurance for all employees (enhanced membership can be purchased for other family members)
• Dental insurance for all employees
• Life assurance
• Employee assistance programme
• Employee Wellbeing events and Mental Health First Aiders
• Employee My Benefits portal offering extensive retail discount