Field Service Engineer

Zip Water; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

25 days annual leave

Buy & Sell Holiday scheme

Life assurance

Company Pension scheme

Company van, Fuel cards and parking

PPE, Tools and company uniform

Flexible working schedule and overtime

Job summary

Zip Water is seeking a Field Engineer to operate in the field services team, delivering excellent customer experience across on-site visits in the UK. You will work independently with internal training provided to build expertise in Zip Water solutions.

The role covers promoting Zip products and HydroCare services on site, achieving high first-time-fix rates, and completing administration in line with business requirements. A driving license is essential.

Qualifications

• Technical understanding and repairs background.
• Natural problem solver with attention to detail and parts replenishment.
• Face-to-face customer service experience; selling ability desirable.
• Plumbing or electrical qualification.
• UK driving licence.
• Experience with fault diagnostics.
• Open to new ways of working with new products.

Responsibilities

• Work independently in field services delivering customer experience.
• Six-week induction programme and ongoing on‑the‑job training.
• Promote Zip products and HydroCare services on site.
• Strive for first-time fix and safe repair of Zip products.
• Complete administration in line with business requirements.

Skills

Technical repairs

Fault finding

Customer service

Driving license

Problem solving

Education

Plumbing qualification

Electrical qualification

Tools

Fault diagnostics tools

PPE knowledge

Job description

Zip Water is an industry leading filtered boiling, chilled and sparkling water specialist, known globally for being home to the world’s most advanced range of drinking water solutions. We provide businesses and homes in more than 70 countries with an extensive range of high-quality drinking and hot water solutions, designed to transform the way individuals, organisations and businesses provide water, for good.

Experience as a Field Engineer is not essential; we will provide internal training to successful candidates with technical understanding and a background focused on repairs and fault finding to become expert Zip Water engineers.

The Opportunity

• Working independently in the field services team, delivering world-class customer experience in every job, every day, positively contributing to the Area, Regional and National results. Encouraging customers and users to be passionate advocates of our brand
• Dedicated 6-week City & Guilds assured induction programme and continued on-job training to give you the skills and knowledge to allow you to achieve your goals.
• Promote Zip products and HydroCare services by using your knowledge whilst on site to recommend and advise customers on the best solution to solve their hydration requirements
• Focused to achieve industry leading first time fix rate through the repair and service of all Zip products, in a timely manner, whilst adhering to all technical and health and safety requirements.
• Complete administration procedures in line with business requirements

Skills

• Technical understanding and a background focused on repairs and fault finding
• A natural problem solver with great attention to detail, essential to remain up to date and ensure processes are followed for example replenishment of parts stocked
• Face-to-face Customer Service experience, and an ability to promote and sell, desirable but not essential
• Plumbing or electrical qualification
• UK Driving license
• Previous experience of fault diagnostics
• Open to new ways of working whilst embracing exciting new products, services and technology as we grow and develop it.

Benefits

• 25 days annual leave plus eight statutory bank holidays
• Buy & Sell Holiday scheme
• Life assurance
• Company Pension scheme
• Company van, Fuel cards and parking
• PPE, Tools and company uniform
• Flexible working schedule and overtime available
• Employee rewards and discount platform
• Enhanced maternity, paternity and grandparent leave