Field Service Engineer

Zip Water UK; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

Buy & Sell Holiday scheme

Life assurance

Company Pension scheme

Company van, Fuel cards and parking

PPE, Tools and company uniform

Flexible working schedule and overtime

Employee rewards and discount platform

Enhanced maternity, paternity andgrand

Job summary

Zip Water UK is seeking a Field Service Technician to work in the Greater London area. You will operate independently in the field services team, delivering a world-class customer experience while on customer sites.

On-site promotion of Zip products and HydroCare services, plus a strong focus on achieving high first-time fix rates and strict adherence to safety guidelines, will be key. A comprehensive induction and ongoing training support your development.

Qualifications

• Technical understanding with repairs and fault finding.
• Strong attention to detail and problem solving.
• Face-to-face customer service experience and ability to promote products.
• Plumbing or electrical qualification.
• UK Driving license.
• Previous fault diagnostics experience.
• Open to new ways of working with evolving products and technology.

Responsibilities

• Operate independently in the field services team to deliver exceptional customer experience on every job.
• Complete the 6-week City & Guilds induction and ongoing on-the-job training.
• Promote Zip products and HydroCare services on-site and advise customers on best hydration solutions.
• Strive for a best-in-class first-time-fix rate while complying with health and safety rules.
• Complete administration procedures in line with business requirements.

Skills

Technical understanding

Problem solving

Customer service

Attention to detail

Fault diagnostics

Adaptability

Education

Plumbing or electrical qualification

Tools

Driving license

Job description

Zip Water is an industry leading filtered boiling, chilled and sparkling water specialist, known globally for being home to the world's most advanced range of drinking water solutions. We provide businesses and homes in more than 70 countries with an extensive range of high-quality drinking and hot water solutions, designed to transform the way individuals, organisations and businesses provide water, for good.

The Opportunity

• Working independently in the field services team, delivering world-class customer experience in every job, every day, positively contributing to the Area, Regional and National results. Encouraging customers and users to be passionate advocates of our brand
• Dedicated 6-week City & Guilds assured induction programme and continued on-job training to give you the skills and knowledge to allow you to achieve your goals
• Promote Zip products and HydroCare services by using your knowledge whilst on site to recommend and advise customers on the best solution to solve their hydration requirements
• Focused to achieve industry leading first time fix rate through the repair and service of all Zip products, in a timely manner, whilst adhering to all technical and health and safety requirements
• Complete administration procedures in line with business requirements

Skills

• Technical understanding and a background focused on repairs and fault finding
• A natural problem solver with great attention to detail, essential to remain up to date and ensure processes are followed for example replenishment of parts stocked
• Face-to-face Customer Service experience, and an ability to promote and sell, desirable but not essential
• Plumbing or electrical qualification
• UK Driving license
• Previous experience of fault diagnostics
• Open to new ways of working whilst embracing exciting new products, services and technology as we grow and develop it

Benefits

• 25 days annual leave plus eight statutory bank holidays
• Buy & Sell Holiday scheme
• Life assurance
• Company Pension scheme
• Company van, Fuel cards and parking
• PPE, Tools and company uniform
• Flexible working schedule and overtime available
• Employee rewards and discount platform
• Enhanced maternity, paternity and grandparent leave