Field Service Engineer

Zipwater; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days leave

Buy & Sell

Life assurance

Pension scheme

Company van

Fuel cards

Parking

PPE provided

Tools provided

Flexible hours

Employee discounts

Parental leave

Job summary

Zip Water in the United Kingdom is seeking a Field Engineer to join our field services team. You will work independently on-site, delivering excellent customer service and working to fix Zip products first time, with a focus on repairs and fault finding.

We provide a 6-week City & Guilds induction and ongoing on‑the‑job training to help you grow. You will promote Zip products and HydroCare services while on site and complete administrative tasks in line with business requirements.

Qualifications

• Field service role requires technical repairs experience.
• Excellent attention to detail and adherence to processes.
• Face-to-face customer interaction and selling ability is a plus.

Responsibilities

• Work independently in the field services team.
• Deliver world-class customer experience in every job.
• Complete administration procedures and documentation.
• On-site assessment and solution recommendation.
• Attend induction and ongoing training.

Skills

Repairs

Fault finding

Customer service

Plumbing qual

Electrical qual

UK driving

Diagnostics

Problem solving

Willing to learn

Education

Plumbing or electrical qualification

Job description

Zip Water is an industry leading filtered boiling, chilled and sparkling water specialist, known globally for being home to the world’s most advanced range of drinking water solutions. We provide businesses and homes in more than 70 countries with an extensive range of high-quality drinking and hot water solutions, designed to transform the way individuals, organisations and businesses provide water, for good.

Experience as a Field Engineer is not essential; we will provide internal training to successful candidates with technical understanding and a background focused on repairs and fault finding to become expert Zip Water engineers.

The Opportunity

• Working independently in the field services team, delivering world-class customer experience in every job, every day, positively contributing to the Area, Regional and National results. Encouraging customers and users to be passionate advocates of our brand
• Dedicated 6-week City & Guilds assured induction programme and continued on-job training to give you the skills and knowledge to allow you to achieve your goals.
• Promote Zip products and HydroCare services by using your knowledge whilst on site to recommend and advise customers on the best solution to solve their hydration requirements
• Focused to achieve industry leading first time fix rate through the repair and service of all Zip products, in a timely manner, whilst adhering to all technical and health and safety requirements.
• Complete administration procedures in line with business requirements

Skills

• Technical understanding and a background focused on repairs and fault finding
• A natural problem solver with great attention to detail, essential to remain up to date and ensure processes are followed for example replenishment of parts stocked
• Face-to-face Customer Service experience, and an ability to promote and sell, desirable but not essential
• Plumbing or electrical qualification
• UK Driving license
• Previous experience of fault diagnostics
• Open to new ways of working whilst embracing exciting new products, services and technology as we grow and develop it.

Benefits

• 25 days annual leave plus eight statutory bank holidays
• Buy & Sell Holiday scheme
• Life assurance
• Company Pension scheme
• Company van, Fuel cards and parking
• PPE, Tools and company uniform
• Flexible working schedule and overtime available
• Employee rewards and discount platform
• Enhanced maternity, paternity and grandparent leave