Field Service Dispatch & Customer Support Coordinator

nGeneration; Tividale; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Ongoing training and development

Career progression within a growing te

Team-building activities

Long Service Awards and recognition

Supportive and collaborative team

Job summary

nGeneration is seeking a Field Service Desk Coordinator at our Tipton head office. You will be the key link between customers and Field Service Engineers, logging service requests, scheduling engineers across the UK, and keeping customers informed through resolution.

This fast-paced role requires excellent customer communication, strong organisation, and the ability to prioritise under pressure. Join a supportive team offering 3-on/3-off shifts, training, and career progression.

Qualifications

• Essential: Excellent customer service and communication skills.
• Essential: Strong organisational and prioritisation abilities.
• Essential: Experience using Microsoft Office applications, including Outlook and Excel.
• Essential: Ability to work independently and make decisions under pressure.
• Essential: Good understanding of UK geography.
• Essential: A professional and positive approach to customer interactions.

Responsibilities

• Acting as the first point of contact for customers requiring technical support.
• Logging and managing service requests.
• Scheduling and coordinating Field Service Engineers across the UK.
• Monitoring service levels and responding to changing priorities.
• Liaising with customers, engineers and internal departments.
• Keeping customers updated on job progress and resolution times.
• Identifying and escalating technical issues where required.
• Managing engineer workloads to ensure the most efficient service delivery.

Skills

Customer service

Communication

Organisation

Decision making under pressure

Microsoft Outlook

Microsoft Excel

Geography of UK

Independent worker

Tools

Scheduling

Dispatch

Workforce planning

Job description

nGeneration is seeking a Field Service Desk Coordinator at our Tipton head office. You will be the key link between customers and Field Service Engineers, logging service requests, scheduling engineers across the UK, and keeping customers informed through resolution.

This fast-paced role requires excellent customer communication, strong organisation, and the ability to prioritise under pressure. Join a supportive team offering 3-on/3-off shifts, training, and career progression.