Field Service Coordinator

Workforce Recruitment and Training; Manchester, Droitwich Spa; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Permanent contract

Training and development

Diverse exposure to customers and工程

Job summary

Workforce Recruitment and Training in the United Kingdom is seeking a proactive Field Service Coordinator to manage field service activities, support engineers, and ensure timely deliveries of installations, maintenance, and reactive work.

You will coordinate schedules, prepare documentation, liaise with customers, and ensure health and safety compliance across projects. The role offers stable, permanent employment in a growing industrial environment.

Qualifications

• Experience in service coordination, engineering support, or technical administration.
• Strong organisational skills to manage multiple projects.
• Excellent communication with customers, engineers and stakeholders.
• Experience with ERP systems and Microsoft Office.

Responsibilities

• Coordinate daily field service activities including installations, commissioning, maintenance, and reactive call-outs.
• Schedule engineers and maintain diaries, ensuring resources are allocated effectively.
• Confirm customer requirements, service dates, and site access arrangements.
• Track job progress and update internal systems with accurate information.
• Act as a key point of contact for customers regarding service visits and updates.
• Prepare and issue relevant documentation including risk assessments and method statements.
• Ensure all activities comply with procedures and health & safety requirements.
• Review engineer reports and coordinate remedial actions and quotations.
• Arrange purchase orders, spare parts, and equipment deliveries to engineers and sites.
• Maintain records of engineer stock, tools, and calibration requirements.
• Support with raising monthly claims, invoices, and general service administration.

Skills

Service coordination

Engineering support

Logistics

Technical administration

ERP systems

Microsoft Office

Tools

ERP systems

MS Office

Job description

Are you an organised and proactive coordinator with experience supporting engineers, service teams, or technical operations? Are you looking for an opportunity to develop your career within a growing industrial environment?

We are currently recruiting for a Field Service Coordinator to join a successful and well-established organisation based in Droitwich. This role is ideal for someone with experience in service coordination, engineering administration, project support, or a technical environment who enjoys managing multiple priorities and ensuring smooth operational delivery.

Working closely with engineers, customers, and internal teams, you will play a key role in coordinating field service activities, managing schedules, preparing documentation, and supporting the successful delivery of installations, maintenance, and reactive service work.

Key Responsibilities

• Coordinate daily field service activities including installations, commissioning, maintenance, and reactive call-outs.
• Schedule engineers and maintain accurate diaries, ensuring resources are allocated effectively.
• Confirm customer requirements, service dates, and site access arrangements.
• Track job progress and update internal systems with accurate information.
• Act as a key point of contact for customers regarding service visits and updates.
• Prepare and issue relevant documentation including risk assessments and method statements.
• Ensure all activities are completed in line with company procedures and health & safety requirements.
• Review engineer reports and job sheets, coordinating remedial actions and quotations where required.
• Arrange purchase orders, spare parts, and equipment deliveries to engineers and site locations.
• Maintain accurate records of engineer stock, tools, and calibration requirements.
• Support with raising monthly claims, invoices, and general service administration.

What We're Looking For

• Previous experience within service coordination, engineering support, logistics, or technical administration.
• Strong organisational skills with the ability to manage multiple projects and priorities.
• Excellent communication skills with the confidence to liaise with customers, engineers, and internal stakeholders.
• High attention to detail with a structured approach to documentation and administration.
• Experience using ERP systems and Microsoft Office packages.
• A proactive, problem-solving attitude with the ability to work independently.
• Background within engineering, industrial, manufacturing, or technical environments.
• Experience working with health & safety documentation, risk assessments, and compliance processes.

What's On Offer

• Permanent opportunity with a respected and established organisation.
• Opportunity to develop within a technical and engineering environment.
• Supportive team culture with ongoing training and development.
• Varied role with exposure to customers, engineers, and operational projects.

If you have experience coordinating service operations and are looking for your next career move within an exciting industrial environment, we would love to hear from you.