Field Service Coordinator

Dental Directory; Stirling; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Discretionary bonus

Discount portal

33 days holiday

Birthday day off

Extra annual leave

Company pension

Sick pay & life assurance

Mental health support

On-site parking

Job summary

Dental Directory in Stirling, United Kingdom is seeking a Field Service Coordinator to align customers, engineers and internal teams to keep our field services running smoothly.

You'll own customer and engineer service outcomes across Reactive, PPM and Install work, building strong relationships and keeping a clear view of commitments and priorities to protect delivery timelines.

Qualifications

• You are a confident communicator with a calm, professional approach to resolving requests.
• Experience in customer service, service coordination or field-service support in busy environments.
• Good at handling queries, priorities and escalations by phone and digital channels.

Responsibilities

• Build strong working relationships with customers and field engineers.
• Keep work moving through the end-to-end service journey and ensure everyone knows what’s happening.
• Proactively identify upcoming service needs, risks and priorities.
• Coordinate with Scheduling, Parts, Finance, Sales and Field Engineering to resolve issues.
• Handle customer queries, service recovery and escalations with confidence.
• Maintain accurate information within D365 for clear service visibility.
• Help coordinate PPM and Install activity while keeping commitments and compliance in view.

Skills

Customer service

Service coordination

Field-service support

Communication

CRM systems

Tools

Dynamics 365 Field Service

Work-order systems

Job description

Great service doesn't just happen - it takes brilliant coordination behind the scenes.

We're looking for a Field Service Coordinator who can bring together customers, engineers and internal teams to keep our field services running smoothly.

You'll take ownership of customer and engineer service outcomes across Reactive, PPM and Install work, building strong relationships and keeping a clear view of commitments, priorities and anything that could impact delivery.

What you'll be doing

No two days will look exactly the same. You'll:

• Build strong working relationships with customers and field engineers.
• Keep work moving through the end-to-end service journey and make sure everyone knows what's happening.
• Proactively identify upcoming service needs, risks and priorities rather than waiting for problems to arise.
• Coordinate with Scheduling, Parts, Finance, Sales and Field Engineering to resolve issues.
• Handle customer queries, service recovery and escalations with confidence.
• Maintain accurate information within D365 so everyone has clear, reliable service visibility.
• Help coordinate PPM and Install activity while keeping customer commitments and compliance requirements in view.

What we're looking for

You'll be a confident communicator who genuinely enjoys helping people and getting things resolved. We're looking for experience in customer service, service coordination or field-service support within a busy environment, including handling queries, priorities and escalations by phone and digital channels.

Experience using CRM or work-order systems is important. Dynamics 365 Field Service experience is desirable rather than essential and can be trained. Scheduling, installation coordination or healthcare/dental service experience would also be useful.

If you're organised, proactive and enjoy being the person who connects the dots and keeps customers and colleagues supported, this could be a great next move.

What we're looking for

• Discretionary company performance-related bonus
• Comprehensive discount portal gym memberships, shopping savings, days out
• Enhanced holiday entitlement 33 days including bank holidays
• An additional day off for your birthday
• Option to purchase extra annual leave
• Company pension scheme
• Company sick pay, life assurance, enhanced maternity/paternity
• Mental health support services & virtual GP access
• Free on-site parking

Join our Field Service Operations team

Whichever role suits your strengths, you'll be joining a team where your work has a tangible impact on our customers, our engineers and the services we deliver.