Field Service Admin & Operations Coordinator

Dennis Eagle; Aldridge; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days' holiday

Enhanced pension and life assurance

Health and wellbeing support

Employee assistance programme

Career development opportunities

Cycle to Work

Job summary

Dennis Eagle is seeking a Field Service Administrator in Aldridge to support our field service operation. You will raise job cards, process documentation, manage invoices and warranty claims, and help ensure timely service delivery to customers.

The role requires excellent organisation, attention to detail and strong IT skills. You will work closely with technicians and customers to keep service activities on track and maintain accurate records.

Qualifications

• Previous administration experience.
• Strong customer service skills.
• Good working knowledge of Microsoft Excel and Word.
• Excellent organisation and time management skills.
• The ability to prioritise workloads and meet deadlines.
• Strong communication skills and a collaborative approach.
• The ability to remain focused and effective under pressure.
• A flexible, results-driven mindset.

Responsibilities

• Raising job cards and maintaining accurate service records.
• Processing technician time bookings and job information.
• Checking and collating service documentation within agreed timescales.
• Finalising parts and labour charges on completed jobs.
• Closing jobs and supporting the timely completion of service activity.
• Reviewing and processing service invoices and credits.
• Creating, monitoring, and processing warranty claims.
• Producing reports and supporting the wider team as required.
• Building your product knowledge and working in line with company procedures.

Tools

Microsoft Excel

Microsoft Word

Job description

Dennis Eagle is seeking a Field Service Administrator in Aldridge to support our field service operation. You will raise job cards, process documentation, manage invoices and warranty claims, and help ensure timely service delivery to customers.

The role requires excellent organisation, attention to detail and strong IT skills. You will work closely with technicians and customers to keep service activities on track and maintain accurate records.