Smart Metering Scheduler - 6 Month FTC

Stark Software International; Harry Stoke; Hybrid; GBP 26,000 - 33,000; Full time

Benefits offered by this job

Full training and ongoing development

Long-term career growth

Supportive and collaborative working环境

Regular performance and developmentex

Job summary

Stark Group is seeking a motivated Scheduler to join our Smart Metering team in the UK. You will coordinate smart meter appointments for commercial customers, ensuring engineers are scheduled efficiently and customer service is excellent.

In this role you will manage a high volume of calls and emails, book appointments, coordinate engineer visits, and respond to emergencies. You’ll work with internal teams to meet SLAs and KPI targets while maintaining accurate records.

Qualifications

• Experience in scheduling, planning, or coordination is essential.
• Strong communication and customer service experience.
• Excellent organisation and administrative skills required.

Responsibilities

• Handle high volumes of inbound/outbound calls and emails to customers.
• Book smart meter appointments for commercial customers.
• Schedule engineer visits considering travel time, skills, and authorisations.
• Coordinate short-notice and emergency work requests.
• Respond to customer inquiries promptly and professionally.
• Maintain accurate records in internal systems and databases.

Skills

Organised

Customer service

Communication skills

Attention to detail

MS Office

Tools

Outlook

Excel

Word

Job description

• Office based (hybrid on completion of training) Contract: 6 month fixed term contract with opportunity to become permanent Join Stark Connect and Help Power Smarter Energy Solutions We're looking for an organised, customer-focused Scheduler to join our growing Smart Metering team.

In this role, you'll be responsible for coordinating smart meter appointments for our commercial customers, ensuring engineers are scheduled efficiently while delivering an outstanding customer experience.

From meter exchanges and maintenance work to new connections and emergency requests, you'll play a vital role in keeping our operations running smoothly.

If you're a confident communicator who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering excellent service, we'd love to hear from you.

What You'll Be Doing As a Scheduler, you'll work closely with customers, engineers, and internal teams to ensure appointments are planned effectively and completed successfully.

Key responsibilities include: Managing a high volume of inbound and outbound customer calls and emails Booking smart meter appointments for commercial customers Scheduling engineer visits while considering travel time, skill sets, authorisations, and customer requirements Coordinating short-notice and emergency work requests Responding to customer enquiries in a professional and timely manner Resolving scheduling challenges and finding practical solutions Ensuring service level agreements (SLAs) and customer commitments are met Building strong working relationships with engineers and colleagues across the wider business Working towards and exceeding team performance targets and KPIs Maintaining accurate records across internal systems and databases Participating in ongoing training and development activities What We're Looking For We're keen to hear from people who are highly organised, customer-focused, and enjoy working as part of a collaborative team.

Essential Skills & Attributes Excellent communication skills, both verbal and written Strong customer service experience Outstanding organisational and administrative skills Ability to prioritise workloads and manage multiple tasks simultaneously Strong problem-solving abilities and attention to detail Confidence using Microsoft Office, including Outlook, Word and Excel Positive, flexible, and proactive approach to work Ability to work independently and as part of a team Professional, calm, and resilient under pressure

Desirable Experience Previous scheduling, planning, customer service, or coordination experience Experience within utilities, metering, field services, or a similar operational environment Knowledge of Smart Metering or Meter Operators (MOPs) Don't worry if you don't meet every requirement.

We're committed to developing talented people and providing training to help you succeed.

Why Join Stark?

At Stark, we're passionate about creating an environment where our people can thrive.

You'll become part of a supportive team that values collaboration, continuous improvement, and professional development.

• Full training and ongoing development
• Opportunity to build a long-term career within a growing business
• Supportive and collaborative working environment
• Regular performance and development reviews
• The chance to make a genuine impact on customer experience and operational success

Stark Group are an equal opportunities employer.

We are committed to a working environment that is free from all types of discrimination, is inclusive, champions diversity and empowers our people so that everyone can bring their whole self to work and is valued for their specific skills, experience, and vision.

We celebrate diversity and are committed to creating an inclusive environment for all employees, creating a progressive, open, and inclusive workplace.