Scheduler - Smart Metering

Stark; Patchway; On-site; GBP 24,000 - 32,000; Full time

Job summary

Stark Bristol is seeking an organised Scheduler to join the Smart Metering team. You will coordinate smart meter appointments for commercial customers, ensuring engineers are scheduled efficiently and delivering an outstanding customer experience.

You will handle high-volume calls and emails, book appointments, schedule engineers, manage urgent requests, and maintain accurate records while meeting SLAs. Training will be provided and the role may become permanent after the fixed-term period.

Qualifications

• Experience coordinating smart meter appointments or field service scheduling.
• Excellent communication and organisational skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Manage high volume inbound/outbound calls and emails.
• Book smart meter appointments for commercial customers.
• Schedule engineer visits considering travel time and requirements.
• Coordinate short-notice and emergency work requests.
• Maintain records in internal systems and databases.
• Work toward and exceed team KPIs and SLAs.

Skills

Communication skills

Organisational skills

Prioritisation

Problem-solving

Teamwork

Multitasking

Customer service

Scheduling

Tools

Microsoft Office

Outlook

Excel

Job description

Location: On site / Bristol BS34 8JH, UK
job type: Permanent / Full-time
Sector and subsector: Office Support | Customer Service
Salary: Competitive salary

Scheduler - Smart Metering

Location: Bristol - Office based (hybrid on completion of training)

Contract: 6 month fixed term contract with opportunity to become permanent

Join Stark Connect and Help Power Smarter Energy Solutions

We're looking for an organised, customer-focused Scheduler to join our growing Smart Metering team.

In this role, you'll be responsible for coordinating smart meter appointments for our commercial customers, ensuring engineers are scheduled efficiently while delivering an outstanding customer experience. From meter exchanges and maintenance work to new connections and emergency requests, you'll play a vital role in keeping our operations running smoothly.

If you're a confident communicator who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering excellent service, we'd love to hear from you.

What You'll Be Doing

As a Scheduler, you'll work closely with customers, engineers, and internal teams to ensure appointments are planned effectively and completed successfully.

Key responsibilities include:

• Managing a high volume of inbound and outbound customer calls and emails
• Booking smart meter appointments for commercial customers
• Scheduling engineer visits while considering travel time, skill sets, authorisations, and customer requirements
• Coordinating short-notice and emergency work requests
• Responding to customer enquiries in a professional and timely manner
• Resolving scheduling challenges and finding practical solutions
• Ensuring service level agreements (SLAs) and customer commitments are met
• Building strong working relationships with engineers and colleagues across the wider business
• Working towards and exceeding team performance targets and KPIs
• Maintaining accurate records across internal systems and databases
• Participating in ongoing training and development activities

What We're Looking For

We're keen to hear from people who are highly organised, customer-focused, and enjoy working as part of a collaborative team.

• Excellent communication skills, both verbal and written
• Outstanding organisational and administrative skills
• Ability to prioritise workloads and manage multiple tasks simultaneously
• Strong problem-solving abilities and attention to detail
• Confidence using Microsoft Office, including Outlook, Word and Excel
• Positive, flexible, and proactive approach to work
• Ability to work independently and as part of a team
• Professional, calm, and resilient under pressure
• Previous scheduling, planning, customer service, or coordination experience
• Experience within utilities, metering, field services, or a similar operational environment
• Knowledge of Smart Metering or Meter Operators (MOPs)

Don't worry if you don't meet every requirement. We're committed to developing talented people and providing training to help you succeed.

Why Join Stark?

At Stark, we're passionate about creating an environment where our people can thrive. You'll become part of a supportive team that values collaboration, continuous improvement, and professional development.

We offer:

• Full training and ongoing development
• Opportunity to build a long-term career within a growing business
• Supportive and collaborative working environment
• Regular performance and development reviews
• The chance to make a genuine impact on customer experience and operational success

Ready to join us?

Stark Group are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, champions diversity and empowers our people so that everyone can bring their whole self to work and is valued for their specific skills, experience, and vision. We celebrate diversity and are committed to creating an inclusive environment for all employees, creating a progressive, open, and inclusive workplace.