Field Sales Executive

Gleeson Homes; Nottingham; On-site; GBP 26,000 - 32,000; Full time

Job summary

Gleeson Homes is seeking a Field Sales Executive to deliver customer-centric sales advice and support while achieving targets. You will liaise with purchasers, advisors, solicitors and agents, attend inspections and handovers, and maintain a high standard of customer experience across regions.

The ideal candidate will have face-to-face customer service experience, strong communication, and a proactive, team-oriented approach.

Qualifications

• Experience in face-to-face customer service, with or without new build experience.
• Passion for delivering excellent customer service and presentation.
• Able to adapt to different surroundings and environments daily.

Responsibilities

• Follow up all marketing leads and meet clients to qualify needs.
• Actively sell the Gleeson Options range of extras.
• Liaise with clients, solicitors, estate agents and other parties.
• Admin sales processes, monitor and report on plots and snagging.
• Maintain customer enquiry database and complete contract chasing.

Skills

Face to face customer service

Excellent communication

Team player

Self-motivated

Adaptable

Tools

COINS

Job description

Are you genuinely Passionate about providing a 5* Customer experience.

If so, we have an exciting opportunity for a Field Sales Executive to join our sales team. The role is a varied role with the main responsibility to provide customer-centric sales advice and support whilst working towards sales targets in accordance with company sales forecasts. The role also consists of administration of the sales process, liaising with purchasers, prospective purchasers, financial advisors, solicitors and estate agents and attending final inspections, customer hand-overs for all the regions sales outlets whilst maintaining an excellent customer experience.

This position requires flexibility in terms of working hours and days of work, it is a varied and interesting one, encompassing skills and responsibilities from different areas. This role is ideal for someone who thrives in different environments and challenges, with the overarching goal to support the Gleeson mission of changing lives by providing quality, low cost homes where they are needed for the people who need them the most.

At Gleeson we are continuously supporting ongoing learning and development opportunities for our Sales team to ensure you receive the relevant training, coaching, mentoring and support to succeed in your role.

The Ideal Candidate:

Selling

• Follow up all marketing leads
• Meet with clients, assess their needs and qualify
• Actively sell the Gleeson Options range of Extras
• Liaise with all interested parties (clients, solicitors, estate agents, etc.)

Administration

• Market research and competitor analysis
• Maintain the customer enquiry database
• Computer skills including COINS (COINS training available and ongoing)
• Contract chasing
• Maintain the high standards of the sales areas and completed plots including external and internal monitoring, reporting, snagging and instructing.

The Ideal Candidate:

• Experience within customer services ‘Face to Face’ – with or without new build experience, Marketing background or Retail background acceptable
• Passionate about delivering exceptional customer service
• Personable, well presented, and composed at all times
• Immaculate communication and presentation skills
• An active team player, encouraging their team and themselves to succeed
• Self-motivated, determined, and efficient
• Ability to adapt to different surroundings on a day to day basis
• A full driving licence
• Able to represent the Gleeson brand to the highest of standards always
• Generous holiday entitlement of 26 days per annum + bank holidays