Field Operations Manager

United Utilities; Warrington; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Join a leading water utility company as a Field Operations Manager. This role combines leadership and field operations to enhance customer service across the North West. You'll manage teams, oversee performance, and ensure compliance while enjoying a competitive salary and extensive benefits.

Benefits

26 days of annual leave

14% employer pension contribution

10.5% performance-related bonus

Comprehensive healthcare plan

Gym and wellness benefits

Qualifications

• Field operations experience required.
• Driving license essential for visibility with field teams.

Responsibilities

• Manage meter reading and billing support teams.
• Lead and coach a high-performing team.
• Handle customer complaints and escalations.

Skills

Leadership

Communication

Coaching

Job description

About us

Salary - Competitive
Work Type - Hybrid
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Full Time
Working Hours -

United Utilities' (UU) purpose is to deliver great water for a stronger, greener, and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion, and innovation in our workplace, fostering a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values, and business model to fulfill our mission. By setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers, and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organization to be part of.

We've got a lot to offer. You'll be part of a thriving FTSE 100 company and enjoy a range of core benefits that reflect your value and contribution.

Benefits

• 26 days of annual leave, increasing to 30 days after four years of service, plus 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 10.5% performance-related bonus scheme, plus recognition awards
• Comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefits with discounts on memberships and subscriptions
• Additional benefits including Best Doctors, Salary Finance, Wealth at Work courses, deals and discounts, EVolve Car Scheme, Employee Assistance Plan, mental health first aiders, ShareBuy, MORE Choices flexible benefits, and enhanced parental leave schemes

Job Purpose

Are you seeking an exciting career that combines field operations experience, leadership, and the ability to support our customers across the North West? This crucial role involves managing the meter reading field operation during our next growth phase, AMP 8. Covering the South region of the North West (Merseyside/Cheshire/South Manchester), you will oversee field services teams delivering meter reading performance, water efficiency audits, and billing support. This home-based role requires frequent visibility with field teams across the southern North West, so a driving license is essential.

Accountabilities & Responsibilities

• Implement company policies, procedures, and codes of practice to execute tasks and resolve issues
• Manage four core field services in the south region: meter reading, water efficiency, affordability, and billing support
• Communicate with customers, agents, and stakeholders, providing insights into operational performance
• Lead, coach, and support a high-performing team through advice, guidance, and training
• Develop and monitor operational plans and budgets, overseeing resource and scheduling activities
• Assist in developing and communicating the strategic departmental plan
• Handle customer complaints and escalations, maintaining a positive reputation and ensuring safety and compliance
• Monitor team performance on safety, service, quality, efficiency, and customer satisfaction through regular visits
• Manage HR activities, including performance reviews, training, sickness, absence, health and safety, and disciplinary matters