Field Operations Lead - Customer Experience & Insights

Car Benefit Solutions; Bury; On-site; GBP 40,000 - 42,000; Full time

Job summary

A leading benefits management company is seeking a Field Operations Manager to enhance customer journeys and ensure efficient scheme operations. You will manage customer relationships, analyze data for improvements, and drive growth for the sales team. This role requires strong analytical skills, previous account management experience, and alignment with CBS’s core values. Opportunity for competitive salary and professional growth.

Qualifications

• Previous experience in an account management or similar role.
• Strong analytical, verbal, and written communication skills.
• Ability to work in line with CBS Core Values.

Responsibilities

• Manage operational customer relationships for exceptional experience.
• Use data insights for customer engagement and operational improvements.
• Account manage a defined region ensuring alignment with CBS values.

Skills

Account management experience

Analytical skills

Communication skills

IT skills

Financial understanding

Tools

Microsoft Power BI

CRM (Dynamics)

Advanced Excel

Job description

A leading benefits management company is seeking a Field Operations Manager to enhance customer journeys and ensure efficient scheme operations. You will manage customer relationships, analyze data for improvements, and drive growth for the sales team. This role requires strong analytical skills, previous account management experience, and alignment with CBS’s core values. Opportunity for competitive salary and professional growth.