Field Operations Lead - Multi-Site Teams

Datacareers; Crewe by Farndon; On-site; GBP 55,000 - 75,000; Full time

Job summary

Datacareers in the Crewe/South Cheshire area is seeking a Field Operations Manager to lead field-based teams across customer sites, ensuring work is planned effectively and service standards are met.

You will manage day-to-day operations, drive performance against KPIs, coordinate with customer service and commercial teams, and promote a culture of safety and continuous improvement. Occasional overnight stays may be required.

Qualifications

• Experience leading field-based teams across multiple sites.
• Strong people-management and leadership skills.
• Ability to manage performance, service levels and KPIs.
• Hands-on, practical approach to problem solving.
• Excellent communication with employees and customers.

Responsibilities

• Lead, motivate and develop a team of field-based employees.
• Plan and coordinate operational activity across customer sites.
• Ensure work is completed on time and service levels are met.
• Manage performance against KPIs and address issues.
• Respond quickly to operational issues and changing priorities.
• Coordinate with customer service and commercial teams.
• Monitor performance, costs and service levels.
• Use data to identify trends and improvements.
• Identify training needs and develop the team.
• Promote accountability, safety and continuous improvement.

Skills

People management

Field-based teams

Operational leadership

Performance management

Customer service alignment

Education

Leadership experience

Job description

Datacareers in the Crewe/South Cheshire area is seeking a Field Operations Manager to lead field-based teams across customer sites, ensuring work is planned effectively and service standards are met.

You will manage day-to-day operations, drive performance against KPIs, coordinate with customer service and commercial teams, and promote a culture of safety and continuous improvement. Occasional overnight stays may be required.