Field Operations Administrator

Brook Street; Stratford-upon-Avon; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Brook Street is recruiting for an Administrator in Stratford-upon-Avon to support the field operations team by coordinating visits, maintaining records, and ensuring effective communication between office and field colleagues.

The role requires strong IT skills, attention to detail, and excellent communication. The position offers a hybrid work arrangement with some home-working after training and a salary of £26,250 per annum.

Qualifications

• Experience in administrative or coordination roles.
• Ability to manage multiple tasks and priorities.
• Excellent communication and professional telephone manner.
• Knowledge of customer records and documentation processes.
• Empathy when dealing with sensitive situations.

Responsibilities

• Allocate and schedule visits for the field team.
• Prepare and organise documentation required for customer visits.
• Maintain accurate records and ensure internal systems are kept up to date.
• Identify, highlight, and record potentially vulnerable customers.
• Manage and prioritise a shared email inbox.
• Generate reports and provide information to clients as required.
• Communicate effectively with field representatives to support operational activities.

Skills

IT skills

Attention to detail

Organisational skills

Telephone communication

Empathy

Flexibility

Multitasking

Admin experience

Tools

Databases

CRM systems

Job description

Brook Street is recruiting for an Administrator in Stratford-upon-Avon to support the field operations team by coordinating visits, maintaining records, and ensuring effective communication between office and field colleagues.

The role requires strong IT skills, attention to detail, and excellent communication. The position offers a hybrid work arrangement with some home-working after training and a salary of £26,250 per annum.