Administrator

Brook Street; Stratford-upon-Avon; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Brook Street is recruiting for an Administrator in Stratford-upon-Avon to support the field operations team by coordinating visits, maintaining records, and ensuring effective communication between office and field colleagues.

The role requires strong IT skills, attention to detail, and excellent communication. The position offers a hybrid work arrangement with some home-working after training and a salary of £26,250 per annum.

Qualifications

• Experience in administrative or coordination roles.
• Ability to manage multiple tasks and priorities.
• Excellent communication and professional telephone manner.
• Knowledge of customer records and documentation processes.
• Empathy when dealing with sensitive situations.

Responsibilities

• Allocate and schedule visits for the field team.
• Prepare and organise documentation required for customer visits.
• Maintain accurate records and ensure internal systems are kept up to date.
• Identify, highlight, and record potentially vulnerable customers.
• Manage and prioritise a shared email inbox.
• Generate reports and provide information to clients as required.
• Communicate effectively with field representatives to support operational activities.

Skills

IT skills

Attention to detail

Organisational skills

Telephone communication

Empathy

Flexibility

Multitasking

Admin experience

Tools

Databases

CRM systems

Job description

Administrator

Location: Stratford-upon-Avon (2 days per week at home after training)
Salary: £26,250 per annum
Hours: Monday to Friday, 8:00am to 4:00pm (37.5 hours per week)

Brook Street is recruiting on behalf of a growing debt recovery organisation based in Stratford-upon-Avon. We are seeking a proactive and organised Administrator to support the field operations team by coordinating visits, maintaining accurate records, and ensuring effective communication between office and field colleagues.

The Role

As an Administrator, you will play a key role in supporting the field team by allocating and planning visits, managing documentation, and ensuring records are maintained accurately. You will liaise regularly with field representatives to ensure the most appropriate course of action is taken, taking into account customer needs, vulnerabilities, and safety considerations.

Key Responsibilities

• Allocate and schedule visits for the field team.
• Prepare and organise documentation required for customer visits.
• Maintain accurate records and ensure internal systems are kept up to date.
• Identify, highlight, and record potentially vulnerable customers.
• Manage and prioritise a shared email inbox.
• Generate reports and provide information to clients as required.
• Communicate effectively with field representatives to support operational activities.

About You

To be successful in this role, you will have:

• Strong IT skills and confidence using various systems and databases.
• Excellent attention to detail and organisational skills.
• A professional telephone manner and strong communication skills.
• The ability to demonstrate tact, diplomacy, and empathy when dealing with sensitive situations.
• Flexibility and adaptability in a busy working environment.
• The ability to manage multiple tasks and priorities effectively.
• Previous experience in an administrative or coordination role.

Desirable

• Knowledge or experience of the utilities industry.

This is an excellent opportunity to join a growing organisation where you can contribute to a supportive team while developing your administrative and coordination skills.